UNITED AUTOMOBILE INSURANCE COMPANY Employee Reviews

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Great company to work for, few opportunities for growth
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Miami Gardens, FLSeptember 3, 2017
United has been a great company to work for, however, the opportunities for growth have recently become limited. While the care for their employees is apparent among most managers, others fall short, and sometimes into nepotism. Overall, would recommend working for this company as the employee camaraderie is there, despite the sometimes waning opportunities.
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Incredibly High Workload but Good Work Environment
Adjuster (Former Employee) –  Miami, FLJune 26, 2017
Cons: The worst part of working for United is dealing with the unmanageable and never ending caseload, and having to work for a company that is proceeded by a nationwide negative reputation within the industry and in the general public. On average, an adjuster should have a que between 60 - 120 files however; NOT at UAIC. At United, the NORM is swimming against the current. You will be given 350+ wonderful reassigned files right off the bat and are expected to do the impossible with. If you are a person that thrives on providing excellent customer service, excelling and working towards reaching your potential, you may want to reconsider UAIC as an employer because success is nearly **IMPOSSIBLE** to accomplish there. Some of the few certainties that are to be expected due to the voluminous workload are: Phones calls not being answered and/or returned, customer service being lost in translation (constantly getting your ear chewed off by an unhappy customer), customers coming in as walk-ins like clockwork to belittle you and tell you how much of an S.O.B. you are, all the meanwhile, time will go by and you will realize that your best valiant effort and all hard work you put in produces a feeling of a hamster in a spinning wheels rather than accomplishment.

Pros: If you are a friendly person, co-workers and Management will accept and embrace you as family (which crucial in a hi stressful work environment). Super Nice Cafeteria that makes for good team building, networking and bonding with all other departments. Lastly, Flexibility is a great there..
Pros
Family Atmosphere / Cafeteria
Cons
****HIGH*** Stress-level / Defective Workload
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Very friendly work place
System Administrator (Current Employee) –  Miami, FLApril 30, 2017
Great team to work with.
Learn from simple hardware installation all the way to server set up.
Very fast work-pace changes and challenging projects.
Pros
Incredibly tallented co-workers
Cons
Thoughtless Management
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Legal
Legal Secretary (Former Employee) –  Miami, FLMarch 28, 2017
I learned a lot working as a Legal Secretary, I worked with three different attorneys which taught me a new working experience. My days were busy from the beginning to the end from working with the attorneys, co-counsel and Judges Assistants.
Pros
Learning the legal field
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no comment
Customer Service Representative (Current Employee) –  Miami Gardens, FLNovember 28, 2016
A typical day at work begins with answering phone calls from costumers. Important to assist and provide the best experience to all who we speak to. Open first report auto claims to customers and provide information and status to insured, claimants, Attorneys, insurance companies and medical providers.
Management is great, all about team work and professionalism.
They always show appreciation to all workers.
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Productive, nice environment
PIP/ PD Adjuster (Former Employee) –  Miami, FLOctober 10, 2016
Reviewing medical records, police reports, verifying coverage, opening reserves, investigating claims from beginning to the end.
Resolving any issues promptly, interviewing customer under Oath, returning phone calls in a timely manner.
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Need a paycheck!!!
BI/UM/UIM Claims Adjuster Trainee (Current Employee) –  Miami Gardens, FLDecember 15, 2015
Inconsistent communication between management and staff, ZERO training for trainees, low pay, accountability always on you, No Moral,
Pros
Great co-workers to work with
Cons
Management holds you accountable for everything
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High turnover/ Not a place to work if you're seeking a stable job
PIP Auto Claims Adjuster, Litigation (Former Employee) –  Miami Gardens, FLJune 10, 2015
They hire in mass, they layoff in mass. Not a stable environment. The office is filled with employee family members, which causes a lot of clicks and nepotism.
Pros
Cafeteria and temporary income
Cons
Very high turnover. Company fire happy
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loved the enviorment
House Counsel (Former Employee) –  Miami GardensMay 29, 2015
I loved working there and I was sad to see it end. The people were great and so helpful and i would not trade if for anything and I highly recommend it to anyone looking for a great place to work
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Productive and interactive workplace
Assistant Finance Manager (Former Employee) –  Miami Gardens, FLMay 5, 2015
Working with UAIC has been an unforgettable and fascinating experience. It is a multicultural company of professional and personal enrichment to growth with.
Pros
Great work environment
Cons
Need more opportunity to growth
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Horrible place
Adjuster (Former Employee) –  Miami GardensJanuary 14, 2015
Lack of professionalism . Gave it a tried and was so unhappy. Saw so many people quit or be fired. High turnover. Costly benefits. No 401k until one yr mark
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Good Place to work
Property Damage Adjuster (Current Employee) –  Miami Gardens, FLJuly 22, 2014
It' a Good place to work for experienced claims adjusters. I learned a lot about all kinds of property damage claims.
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Good envirnoment, good management
Bodily Injury and Litigation Adjuster (Former Employee) –  Scottsdale, AZJune 24, 2014
A typical day included answering the phone, customer service, addressing coverage issues, review of bodily injury demands, settlement negotiations, working with management, defense counsel, co-workers and team mates.

The hardest part of the job was keeping up with a high volume of claims and calls.

The most enjoyable part of the job is working with a good hard working people who supported each other
Pros
good environment
Cons
heavey work load
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Not favorable
BI/UM Adjuster (Former Employee) –  Miami Gardens, FlJanuary 13, 2013
Not there long enough to make productive decision on company.
Pros
on site cafe
Cons
no job description manual
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Oppurtunities
Property Damage Insurance Adjuster (Former Employee) –  miami, flDecember 18, 2012
What I learned from UAIG is that there is always potential and room for growth in the company, however after 4 years of being employed (2 years of being a Licensed PD Adjuster) I was let go..
Pros
mon - fri schedule
Cons
lay offs in 2008
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Very awesome experience
Customer Service Rep (Former Employee) –  Norcross, GAAugust 31, 2012
it a great place to start at if you really dont know what you want to do. they work around your scheduale very well. i learned way to much to even start. the other workers are very nice to meet and talk to when your on break.
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Very fun and changing
Property Damage/Bodily Injury Claims Adjuster (Former Employee) –  Miami, FLJuly 5, 2012
A day at work was always fun and always new challenges. Working at United i learned everything to do with PD to BI claims and a little of SIU and Litigation. Management was awesome. Co-workers were always very helpful and always willing to teach new techniques. The hardest part of the job was trying to have a file of a lawsuit. The most enjoyable part of the job was to always learn new things.
Pros
always had room for growth
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Good job
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Aventura, FLJune 26, 2012
Typical day was me answering calls , setting up appraisals and explaining procedures of claims to customers.
Pros
growth
Cons
strict
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Overall rating

3.6
Based on 19 reviews
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Ratings by category

Work/Life Balance
3.9
Compensation/Benefits
3.7
Job Security/Advancement
3.1
Management
3.6
Culture
3.8

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