I began a program that began with registered nurses, only, and expanded throughout the years to include customer service which involved financial aspects. A typical day would involve answering financial questions involving our discount program for a particular medication within a particular script provided to us. The medical aspect involved all medical questions being directed to me, the registered nurse and responding within a strict script provided to me. Also, with another particular drug, I was solely responsible for refill reminders for patients who had signed up for that service. That involved a strict script, as well.