I would receive 200-300 accounts. I would skip search finding as many ways to contact account holder. When contacting, Id find out what caused them to fall behind and customize a payment agreement acceptable to my client and account holder. If possible Id remove a portion of the amount owed and settle the account at a percentage acceptable to the client.
This company taught me mostly everything i know about collecting a debt and working in a call center. The management staff and coworkers were like family to me and the things learned at this job i was able to apply to my everyday life.
This was not a great place to work. Managament offered little to no support. The environment was cold and unwelcoming. i liked when I could do my regualr job, but they would pull me all over and not train me in the area.
This is not a dependable job, you can get fired on spot. It was like a bullpin. You had to be tough and unloving to make it on this job, because everyone was out for themselves. Getting extra money means taking it away from you.
Debt collector for Citibank (Former Employee) – Davie, FL – September 18, 2015
I went to work here because my sister worked there. I liked the job but management was constantly over our backs with the threat of firing us if we don't collect enough money. Co-workers were helpful and we worked well together this was the best part of the job. Looking back this was just Managements was of getting to work harder.
Daily calls to clients updating their account, checking payments and balances due. taking calls from clients setting up payment schedules and various programs to help them save money. The job requires you to be self motivating and diligent about your work. We must be friendly and courteous to our clients even when they can be difficult. Although we are self starters employees, staff/management gives us daily pep talks and random check-ins if you need any assistance.
Professional Collector (Former Employee) – Miramar, FL – June 9, 2015
It takes a certain type of person to talk (scare) people into paying a delinquent bill. Even the best negotiation skills will not work here when the best accounts (people who are willing and able to pay) are milled out to ones that are preferred because of nepotism. However, at the end of the day I still enjoyed conversing with the customers.
outbound/inbound calls to debtors to set up payment plan, payment in full, or offer a settlement on delinquent accounts. correspond via phone, and by mail while maintaining a monthly goal to receive a bonus.
competitions on collection totals daily with great prizes, 100% of goal recieves bonus along with hourly earnings