A family oriented place while maintaining workplace standards
Account Training Administrator (Former Employee) – Westlake, OH – March 26, 2015
I trained all new employees. From the technical aspect to the how to talk to customers while maintaining collections laws and customer service standards.I have learned the new laws that go with collections, phone standards, customer service and knowledge of various products. My co-workers were professional annd friendly. The hardest part of my job was the monotony. The best part of how easy it became after only a couple of weeks.
I worked at a desk to myself mostly answering phones and doing data entry. It wasnt the most fun job of all, but it wasnt the worst. My co-workers were all older than I was but they were all pretty decent people. The hardest part was learning the data entry. The most enjoyable was when we had sell a kirby day!
Customer Service (Former Employee) – Westlake, OH – January 20, 2014
We took incoming calls from our salespeople, entered information into our mainframe to see if the customers qualified for financing. Our team management was wonderful and great to work with. My coworkers where a hoot, always fun to be around. The most difficult part of my job was when I needed information from our customer and they where a bit hesitant in releasing due to confidentiality...SSN.
On a typical day at work i would talk to many customers. Some of them i would be calling often to go over errors on their contracts. Other i would verify their new account and welcome them to our finance company, assuring them that the company was a good one and that their information would be safe. My co- workers where great, they where a lot of help. we help each other since there was a lot of team work. The best part of the job is having a happy customer who is satisfied with my job and the answers to their questions.
Bi-lingual Customer Service Representative (Current Employee) – Westlake, OH – August 12, 2012
Enjoy interacting with my co-workers everyday. Surrounded by great, helping people. Managers are always on top of every situation withing the company. The hardest part of the job is when dealing with unsatisfied customers over the phone, that are hard to calm down and talk to. I still enjoy talking to the customers, offering my help whenever they need to, and maintaining a great customer service
15 minutes break every 3 hours. schedule flexibility