Help Desk Specialist (Former Employee) – St. Joseph, MI – April 30, 2013
Working in IT at United is horrible at best. There are certain "groups" and if you are not in one of these "groups" then you are held down and not allowed to learn or grow. I was not allowed to be involved with server builds or getting involved with new technology so I was not able to grow and develop the skillsets to move to the next level in IT while there. The very few times I would manage to be involved with the Network Administrators or Systems Engineers they would treat you like you are the dumbest person on earth and usually didn't answer questions that you would have. Management tends to play favorites as well within this department and picks and chooses who they will become friends with and only those people will have opportunities come up.
The workload is unrealistic and is typically given to the highest performer on the Help Desk and the rest of the Help Desk staff are allowed to ride the "coat tails" of the person that puts out the most work. Pay is very bad for this position even if it is an entry level IT position. You are also very rarely acknowledged for your hard work and anything you accomplish. Since Leaving I have been promoted TWICE within 1 year and am truly considered a high performer with my new employer and they show me I am valued here.
The morale within the IT department is terrible at best. People do not work together, there is severe lack of communication, and plans are not carried out in a timely nor orderly fashion. This typically causes projects to come together frantically at the last minute and in a very confusing and messy manner.more...
Unless you want to be held down and do nothing but earn a paycheck look no further and apply within the IT department at United Federal Credit Union.less
I made a paycheck
Held down, not allowed to learn new technologies, Network Administrators, Engineers, and Management play favorites and belittle Help Desk staff unless you are a favorite. Very low pay.
Good company to work for. Great Benefits. Outstanding Team and leadership from the local market. Couldn't ask for a better team to work with. Recently there has been new leadership (CEO, Senior Leadership) change in the company's direction. Not sure if the direction is good , its still too early to tell. Culture is amazing due to the local leadership. More of a corporate setting the higher you go. Corporate really doesn't appreciate the local growth or at least they don't show it, however the local leadership does and shows it. Ones of those that leads by example, expects a lot, but rewards for the hard work. Enjoyable part of the job is the local people you work with, from members to team members. They are some of the best in the business. Member facing, would run a teller transaction, to open new accounts, work with a loan application from equity lines, car loans, credit cards and personal lines of credit. Business call, from cold calling to community events. Sales goals, Referral goals are expected. They have a growth plan for Tellers and Member Service Advisors ranging from Bronze to Platinum levels. Pay is good, little low for this market area, but still pretty good. Again I say best part of the job is working with great team locally and helping the members with their needs. Very community oriented. Not so much opportunity for growth. The corporate office being in Michigan, you have more job opportunities, due to more office and branches, along with the operation center, little harder to do that with fewer offices in the local market here in NC.
The upper management is very unprofessional. Their expectations of employees is high, but their training and leadership is poor. They openly humiliate employees. Office managers are micro managed, and are expectted to use these same techniques with their own staff. They believe in manipulating employees to get what they want and seem happy to do it that way.
Teller (Former Employee) – Holland, MI – March 9, 2017
• Cashier, daily paperwork, open/close, safe deposits, stock shelves, ordering, interviewing, hiring/firing, reporting variances to corporate home office, scheduling, check vendors in and assess inventory, changing and updating gas prices, assign daily tasks to employees
I loved my members and people from other departments
Member Service Representative (Former Employee) – Fletcher, NC – December 17, 2015
I loved United and the members I served. I did everything that I could to make their financial goals a reality. I have members that would wait for me every day and that would only call me for help. I truly miss them. My son got sick a year and a half ago and that caused me too much stress. With the new building and marketing company building business causing the work load to more than double and no new hires I worked hard and would not get lunches on regular basis. I was ok with that because I am very goal minded and wanted to keep my name at the top. I met with members and opened accounts that included verifying info and data entry along with approving the account. I did the same with loans. Qualifying loans based on information I requested from members adhering to strict lending guidelines. Paperwork had to be organized and well maintained.
My son is better now and I want part time to be able to help some with my grand child who is 6 months old.
Members, benefits, coworkers
working thru lunches, life at that time was too hard to keep up.
Management is lackluster and members are the worst
Teller (Current Employee) – Fort Smith, AR – July 28, 2016
Here at United Federal you will find the worst members of all time. I have worked 3+ years in retail and have never met members/customers as bad as the ones I encounter here. Along with that, management is nowhere to be found when you really need them. Also, their training consist of pawning you off on another teller.
Teller (Former Employee) – South West MI – March 7, 2013
Okay company to work for. Management doesn't communicate at all. If you request time off, good luck getting it off. Plan on working at least 2 weekends a month in most branches if not more... They under staff most branches causing it to be stressful ! Alot of the managers will try and pull a fast one on you if your not on top of your game. I was also told by fellow co-workers when hired to watch your back people will throw you under the bus, and I witnessed this first hand multiple times. They will also make you do tasks not originally defined in your job title, so be prepared. The only good thing was the benefits. Pay was average. Many members and even staff complain about how this place is turning into a bank and they just want a profit and no longer care who the members are as people. They view them as numbers and working on the front line this was very evident. Overall this place is stressful and you will be worked more then you should be. I wouldn't recommend this job if your looking for job security as its not there.
communication, lack of management exsperience, stressful, job security
Bank Teller (Former Employee) – Benton Harbor, MI – April 21, 2014
A normal day consists of laughter and stories, obviously there is work but it doesn't feel like it when you are there. Management stays on top of the situation and generally will help any member within their control. My co-workers were intelligent and got along very well. I'd have to say the hardest part of that job was making sure you balanced at the end of each work day, but that's a far sight in comparison to everything they helped you with. I enjoyed working for the company, earning the pay, soaking up the benefits and actually met my wife there!
Wonder work environment with excellent employee engagement
Benefits Specialist (Current Employee) – Saint Joseph, MI – March 3, 2014
I enjoy going to work and being at work. My co-workers have great drive not only for themselves but for our team as a whole. We all back each other up and strive to assist each other to get any project done.
My supervisors have been the most inspiring mentors I have had the opportunity to work with. They enjoy watching us grow and learn each day. I am most thankful for being able to learn from their experiences.
I walk in not knowing what issues I will be faced with daily but know I have the support of my manager and team. I am responsible for handling all benefit related issues and any employee relations problem.
I enjoy leading our employees in the correct direction and offering any opportunity for them to learn.
Great benefits package, employee engagement and wonderful team work
Overall a good organization, environment was not for me.
Employee (Former Employee) – Saint Joseph, MI – November 29, 2014
Overall the United Federal Credit Union seems to be a good organization. The benefits, pay and extras were great. I did not like the work environment and lack of professionalism in the area I worked. Blatant favoritism, inappropriate comments, demeaning and egotistical attitudes, and dishonesty were regularly present. Others may have better luck in a different role or in a different department. Choose wisely.
MEMBER SERVICE ADVISOR (Current Employee) – Saint Joseph, MI – March 2, 2014
this company has been very good to me and my family. There are times your job can be very stressful due to demand, but at the same time, I appreciate the demand. Without demand there's no supply therefore, I do not have a job to do. United FCU provide great benefit package, St Joseph area has great schools and great place to raise children.
Member Service Rep (Former Employee) – St Joseph, MI – March 28, 2014
The management is down right horrible. I honestly do not understand where they find these people. You can not go to them with questions because, A: They wont know the answer or B: Will make you feel like your an idiot for not knowing the answer, complete with eye roll and a bad attitude. When I was hired on I was told that I would have more time with my family compared to the company I was working for, LIE. Managers refuse to work a Saturday which I've never ever heard of. I was also told that the goals were very easy to hit, not true they are actually higher than big banks! The computer system is anything but a helpful tool for you to use to do your everyday job. And training, oh it's the worst. You get to sit in front of a computer screen for 8 hours a day for 2 weeks, usually all by yourself then take a test at the end. Nobody is there for you to ask questions to if you need to. If your a hands on learner like myself you will start your job going in completely blind. Turnover rate is extremely high. I believe this stems from the "cliques" that have formed and if you don't participate in the elementary school drama then you are stabbed in the back and let go. Don't expect to get any feedback unless its negative. I can say I loved UFCU's views and beliefs, I don't think the CEO or VP's have any idea of what is going on in the branches. If they did I'm confident that they would take care of the issues. Benefits and pay are good, but not worth the bullying. You are made to be fearful that you will be fired because of any small mistake.
Great benefits and the company as a whole is fantastic
Poor management, no job security, only negative feedback