Pros: fresh fruit, relax atmosphere, no dress code
Cons: virtually no breaks, office split by smokers and non smokers, aggressive co-workers
My typical day as a sales agent would be discussing packages and solutions for businesses at an inbound sales line. I learned a great deal about system management and what it takes to run an online business. The management staff were mostly relatives of executives and had a very relaxed attitude as long as our numbers were in good standing. I have a 35% conversion rate and low call dropped percentage so I never had a problem. Some co-workers hold degrees in various fields but mostly have a high school education. There was significant downtime on the job which we were free to surf the web or talk among ourselves. There was fresh fruit and coffee everyday in our kitchen. The hardest part was the customer complaints but I have a natural calm so handling those who were upset about service I was able to make things right for them.