Server Support (Current Employee) – Wayne, PA – March 15, 2015
Typical day at work would include, working in multiple work pools; US; UK - taking calls from multiple clients across the globe and working with said clients and different teams to diagnose and repair possible hardware or network issues.
MyWebsite Support Agent (Former Employee) – Chesterbrook, PA – August 8, 2016
1&1 internet is the worst place I have ever worked in terms of the environment. The job itself was ok and at times enjoyable. The compensation and benefits were above average which is why people stay so long. The management and treatment of employees is why people ultimately leave, it becomes unbearable. The managers curse at you, use profane language when speaking in general and belittle/harass you constantly. HR there is a joke. If you think HR will help you, you're a fool. Going to HR makes things worse because they don't do anything and second, they don't keep anything confidential. Whenever you feel mistreated and go to HR, within 2 weeks you mysteriously get written up for some minor infraction after not having done anything wrong for months. Favoritism exists everywhere but not as bad as at this place. If you have experience and education to back you up for a promotion it gets overlooked if you're not friends with the managers. Those individuals who constantly go out to drink and party get promoted like nobodys business. Do yourself a favor, if you decide to work here, do it as a temporary gig and get out within 1 year. This place is not worth your time.
Management, hostile environment, no room for advancement
Inbound Telesales Supervisor (Former Employee) – Chesterbrook, PA – December 3, 2014
Before they changed the HR and the VP it was a great place to work for. There was flextime and you could balance a work and life very easily. Benefits were great. Base pay was low but commissions were uncapped and you could make a great pay if you put in the effort.
Design and Development Manager Design Team Leader (Current Employee) – chesterbrook – October 3, 2013
First I send out my daily reports. This includes software bugs and numbers from my team. I also check my email then I video conference with my other 2 departments In cebu and Spain that I manage remotely .The afternoons I usually spend just managing my team running around and teaching and helping my agents with there various cases and questions. I take supervisor calls and I also knock out some UI design for our main website in the early even also on a daily basis to keep my art skills sharp.
really good managing experience there are many problems and i love solving problems !
more and more it seems ii have less time for design and mostly i am just teaching
Sales Agent (Current Employee) – Chesterbrook, PA – July 15, 2013
My typical day as a sales agent would be discussing packages and solutions for businesses at an inbound sales line. I learned a great deal about system management and what it takes to run an online business. The management staff were mostly relatives of executives and had a very relaxed attitude as long as our numbers were in good standing. I have a 35% conversion rate and low call dropped percentage so I never had a problem. Some co-workers hold degrees in various fields but mostly have a high school education. There was significant downtime on the job which we were free to surf the web or talk among ourselves. There was fresh fruit and coffee everyday in our kitchen. The hardest part was the customer complaints but I have a natural calm so handling those who were upset about service I was able to make things right for them.
fresh fruit, relax atmosphere, no dress code
virtually no breaks, office split by smokers and non smokers, aggressive co-workers