Pros: happy hours, letters of appreciation and encouragement
Cons: lack of appreciation, ignoring the strong silent achievers within the team, when staff effort goes unnoticed, when partiality and favour becomes a practice, the team spirit becomes fake and staff leave, get sick and take a long leave, anxiety takes over the team then the team suffers, projects could be delayed, motivation would decrease.
I ensured daily with punctuality that Information technology services at available and in use by both military and civilian personnel.
The related issues with computers, printers, emails, password are sent to the desk through help desk software application and is being taken care of . In many cases remote access is done with the agreement of the customers – more... and issues are resolved online.
In terms of management, the job is based on core values: Team spirit, respect of diversities, planning and prioritizing work, responsibility and accountability.
The most enjoyable part of the job is when the team has to complete a project such as installation of outlook webmail application or rollout, the team works with perfect harmony, perfectly helping each other and focus on great results. I love working with co-workers who have got or are close to the core values and support each other for the best of the company, I personally invest more time and energy too help a team mate and satisfy customers for the interest of the organization.
The most difficult part if when there is a dictator playing games by taking advantage of other staff's achievements and reporting to the Chief of the section as his personal achievement which obviously the chief would find out through general meeting. We sometimes end up having a weak team that will make any change or bring success because of one staff acting around maliciously, some staff end up leaving the job regardless of money, other staff just get sick r take a long leave ....which will affect either productivity and customers satisfaction or stay an institution with the same repetitive issues.
A good company could definitely value every staff contribution encourage upgrading of skills, continuous learning. – less