Outside Sales Representative (Current Employee) – Sulphur, LA – April 22, 2016
Great company to work for if you are in right position. Good commission opportunities for rentals and sales. Being such a large company, management focuses on revenue only and not customer satisfaction. Micro Manages everything.
Customer Service Representative & Receptionist (Former Employee) – Modesto, CA – July 22, 2015
I enjoyed working at United Rentals, Inc. mostly because of the cultural environment. Everyone was easy going and always willing to lend a hand when needed. Everyone worked as a group and we all benefited from each other. Management was polite and always had our backs. We had incentive programs and management always followed through on their end.
Stress levels are through the roof because promises are made with full knowledge that they can't be followed through with. Outside sales persons are trained to disregard logistics and promise the moon daily. Inside sales people have the brunt of all issues laid on them as well as an ever increasing expectation of job duties.
The ISR job duties are not accurate in the posting, and they'll tell you in your week long training out of state that you're supposed to do things the corporate way however at the branch level management tells you that the trainers don't know what their talking about.
Safety culture is preached but commonly ignored, dangerous situations are often scoffed at and brushed aside.
Management is rarely around, my Manger often bragged about how little he's actually at the store due to fishing, hunting, baseball games, and golf tournaments despite the store under performing.
Hostile work environments are common place, employees yelling and cussing due to lower moral / high stress is an every day norm. Management simply tells you to "work it out"
Equipment is in short supply and high demand due to aging fleet. Sunbelt and blueline is and will quickly pass UR by in market share.
Advancement is minimal unless you are mentored, which is hard because no one will do so. Openly told that unless you want to go to outside sales/store management you'll be stagnant (safety and training positions are talked about but no career path)
Overall United Rentals has flagship stores in each district that things are amazing and go well, these stores get prioritymore... on all Equipment and since upper management (district and regional level) are stationed here the branch mangers actually have to carry there weight. If you can get into one of these stores it's amazing, however if you get into a smaller branch or especially a RSC legacy branch this company is a dead end.less
Good 401k and benefits
Low pay to duty ratio, poor management, uncaring atmosphere, lack of advancement options.
No experience with job, no training with equipment, expectations unrealistic
Inside Sales Representative (Current Employee) – Denver, CO – June 20, 2015
Typical day is answering the phones, emails, customer's, job expectations and learning equipment you'll never actually see live.
field questions with no experience with the equipment, significant stress, bad leadership, fast changing enviornment. Typical expectations are not met daily. A lot of bad hires in the company, with no more than a high school education, and it shows.
with no previous knowledge or seeing your own equipment used right
Truck Driver Class A (Former Employee) – Bullhead City, AZ – June 9, 2015
Would arrive to work , load up my truck, made my delivery's . I like my co-workers. The hardest put of the job is going out in the desert on dirt roads. The best part is if you got stuck you could usually used the equipment you were hauling to pull yourself out.
Outside Sales (Former Employee) – New Jersey – May 27, 2015
United Rentals has key elements in place to make sales representatives successful but management lacks the knowledge skills to support those whom are out on the road. Having equipment not available after promising to customers, wanting to charge extreme freight and fuel costs, and losing jobs just because your manager doesn't want to budge on price to get work from the competition makes for a very stressful and non enthusiastic work environment.
Driver (Current Employee) – Thomasville, GA – May 26, 2015
Great Place to work, Only setback is the difficulty level when attempting to advance into a higher position. Management does seem to ave a clear plan, and certainly works to advance the business growth.
repair and maintian hoist, manage inventory, pull and palletize orders
General Laborer (Former Employee) – la porte – May 8, 2015
My responsibilities included pulling apart and putting back together hoists after fixing them, inventory, loading and unloading trailers, filling orders, computer technology, operating forklifts and testing hoist.
Field service mechanic IV (Former Employee) – Rock Springs, WY – May 6, 2015
you had to watch your back everyday. None of the stores was on the same sheet of music. Management could not see eye to eye. Coworkers would stab you in the back every chance they got, it was encouraged. Not having the proper parts and stuff to do the job. Working in the field with the customers
Great starting point, but not a recommended long term career choice.
National Accounts Team Representative (Current Employee) – Tampa, FL – April 29, 2015
Typical day at work is dealing with everything from composing rentals to billing disputes to organizing and overseeing cross country shipments, all for our largest national accounts. Ive learned everything from customer service to how to manage people and conflict resolution. In United rentals its about your reputation and its not what you know its who you know. Management at the beginning was pretty good, but be aware there is a lot more bad than good with zero accountability. Most co-workers are great. Hardest part is doing toxic business, business that is purely bad business, to our own company and our customers due to politics and good ole boy systems that permeate the company. The most enjoyable part is the co-workers (non management) they see what goes on and can empathize, and are all generally good honest hard working people.
Great co-workers, great benifits
Terrible management, politics, apathy, horrible IT infrastucture
Logistics (Current Employee) – California – April 19, 2015
A typical day involves a lot of multitasking and having constant communication with other departments/personnel to complete daily tasks.
I have learned to be more efficient and better at balancing several objectives through out the work day.
Management positive is they leave you to your work and provide good support. But, too much of a "Good ol Boys" club which alienates other employees.
Co-workers are mostly helpful and good to get along with.
Hardest part to deal with is the mistakes made by everyone involved...a very relative business where one issue or mistake can have a minimal to large adverse affect on the work at hand.
Most enjoyable part of the job is the work/responsibility that you have on a daily basis. People depend on your proficiency and competence to get things done. A good feeling of accomplishment is felt when things are completed successfully. Also, the people I work with are a great part of the job.