Cons: mafia style management
This is a porta-potty business.
I was hired to run the San Jose call center and to consolidate 4 other call centers into mine, which I did rather successfully. I even mentored an employee they were thinking of firing into a leadership position.
I lived in the Sacramento area at the time and the Job was in San Jose. Once I accepted the job and had been making the commute for a few weeks my boss told me that I was being paid a salary that would allow me to live in San Jose and that he expected me to move closer or lose the job. So I moved my family to Tracy. It's about 50% closer and housing costs were reasonable enough that I could still support my family. Once I got settled in my boss came back again and told me that I had to move even closer or he'd fire me. I should have resigned on the spot but the economy was in shambles and jobs were hard to find. So I moved my family to San Jose. We could barely afford to survive.
Call Center Agents were brought on as temps to hire but they were never hired. The VP of Sales and Marketing, who was my boss, would not allow them to be hired even after more than a year on the job because he didn't want to give them benefits.
I tried to work with my boss to resolve this serious morale issue, but he wasn't interested. One day, the CEO was in my office and we got to talking about my ideas to improve the department. I had everything written out on a white board and I went through it in detail. He LOVED it and said "This is what we should have been doing all along!" Then he said something I'll never forget, "I'm going to set up a conference – more... call with you, me, your boss, the head of HR, and the CFO. You're going to tell them everything you just told me. If they push back you WILL stand up to them or I will [blank] fire you. Do you understand?"
Needless to say, that scared the daylights out of me, but again, the economy was in shambles and jobs were hard to find, so I prepared as best I could. Before I got three words out, my boss, the head of HR, and the CFO began tearing me apart. They called me every name in the book, they laughed out loud, they ignored my data. And all the while, the CEO just sat there. He never said a word. He just let it happen. A week later I was fired.
In retrospect, I know that the CEO was constantly butting heads with my boss and perhaps this was his way of messing with him. I just happened to be the unlucky sap that he used to exact some payback.
I had only been on the job for 10 months, and yet they gave me a $10k severance package, so I'm confident that they know that what they did was wrong.
I would not recommend this company to anyone. – less