Very good, but pursuing to expand my career. A typical day at the calling center is taking calls from callers who are in need of any social services in the local community. Most enjoyable is to hear the callers, say thank you, you have been a big help.
No direction from Leadership and Very "Clique" oriented Management Team
Management (Former Employee) – Honolulu, HI – July 13, 2017
There is a great mission to help the community, but replete with poor delivery, mismanaged resources and funds, often borderline-bullying leadership that is covered up by inappropriate human resource personnel.
There is a real concern as to why turn-over is so high for such a community-oriented workplace - it all revolves around leaders who turn a blind eye to real employee concerns in favor of "cliques" and favoritism. In open and frank conversations with other employees, you will find that the HR personnel are inept and inappropriate, managers are often under-trained for the work they are pushed to do, and C level leaders express (openly) that staff should just be "lucky that they have a job".
Good benefits, Generous time off/vacation
Non-Communicative, Ignores Employee Concerns, Poor and Inappropriate Leadership
Social Work Intern (Former Employee) – San Juan, PR – July 12, 2017
I had the best practice as a Social Worker Intern. I learn how to manage administrative information in relation with my social work studies. I also, had a very grateful experience with my coworkers. United Way help me to understand my process in college and I'm prepared for a job in social worker area.
Information Referral Specialist (Former Employee) – Orlando, FL – July 7, 2017
At 2-1-1 working in a call center is what it is, but at the same time you are helping and caring for clients whom need the most help. These clients are ones who have mostly nothing, and are on their last time and last ounce of luck. You help out a lot of people a day and are constantly in a queue but the different you make in these peoples lives makes it worthwhile in the end of the day.
DIrector (Current Employee) – Alexandria, VA – July 5, 2017
Outstanding organization with loads of potential to change the world! Some very dedicated executives and many dedicated staff members. They're working hard to create a corporate culture that supports collaboration and development but there is a long way to go. Executives aren't as connected to HOW things are actually happening as they are to the vision of what they THINK is happening (from a process standpoint).
Student Volunteer (Former Employee) – Janesville, WI – June 24, 2017
A typical day was arranging papers to staple into a packet, which then would be sent to elementary schools for activities to do. The hardest part of the job was the order of the papers after a while. I enjoyed seeing all the different activities while stapling.
Varsity Letter in Community Service through United Way
Volunteer (Former Employee) – Tacoma, WA – June 20, 2017
Getting my varsity letter in Community Service through United Way was very rewarding. In high school I was not the most outstanding athlete, but one thing I really enjoyed was serving others. I got to spend a lot of time at various places in my community to give my time to people and help them out in whatever way I could.
Information and Outreach Specialist (Former Employee) – Sierra Blanca, TX – June 16, 2017
Having the opportunity to work with United Way gave me a new understanding and appreciation for Disaster Preparedness. I learned how to not only prepare my own household for disasters but also help my neighbors.
Great Company to work for and with. I love how they Work to take care of the people in the community and education. Great Leadership programs that I was able to take advantage of. Always making ways to advance your self. The most enjoyable part of the job to me was being able to help people directly not just somewhere down the line. The hardest part was leaving them behind.
Volunteer Connection/Assistant to the Director (Former Employee) – Wausau, WI – May 30, 2017
There was a wide range of responsibilities requiring skill sets that I did not always have but definitely gained as a result of the help and support of the staff. Everyone worked well together and showed value for others. It was an ideal setting for an individual to grow in their career.
Connecting with the community and staff. Mutually supportive environment.
Center cubby made it difficult to focus because I could hear all the other converstions around me.
Accounts Payable Specialist (Former Employee) – Norfolk, VA – May 25, 2017
A typical day at work growing and helping the community everyone is a team player and we worked very well together. the hardest part was knowing that this position would end someday because it was only temporary.
Volunteer (Former Employee) – Woodbury, MN – May 23, 2017
Great volunteering staff, very organized. Worked with united way to organize the fargo and twin city marathons. Helped improved runners experience by collecting and redistributing bags, worked with UPS trucks to move packages from start to finish lines.