UnitedHealth Group Employer Reviews

I worked processing claims for the Medica division. Very fast paced enviroment and high stress. Co workers were fantastic and life long friends. The management should have paid more attention to detail. I promoted very fast at this job but had to leave to find a part time job due family.

I really enjoyed working there with a good sportive team and supportive management

This was a fun job, my co-workers were excellent and I had a great manager. My job consisted of making sure information was entered into the computer system accurately so that medical claims could be paid.

an environment committed to honoring it core principles integrity,compassion, relationships,innovation, performance. My coworkers and supervisors were supportive

This company is poorly managed and there is too much reactionary change. Being a Wellness Coach I was constantly on the phone, not enough time to do a proper job with telephonic clients. Worked through breaks and lunches to complete work and management frowned upon this and was told I shouldn't do this but when I approached management multiple times – more... about the work load nothing changed. In fact they knew this to be the circumstance and told me to ask for help but when I did on multiple occasions they were never available. They talk a good talk but management never walked the walk. No matter how hard you work or all that you accomplished, it will never be enough. Their philosophy was what can you do for me now. Management published productivity numbers/metrics which pits you against your coworkers and makes people cheat to gain the upper hand. Management encourages this behavior, however they will never admit it but the bottom line is higher metrics ultimately means their Wellness programs are valdated (erroneously) so they can sell their services to corporations which purchase their wellness coaching programs. It is all staged and carefully calculated, what coaches say and how they calculate/inflate metrics, focus exclusively on short term results to make the sale easier for the sales team. The most enjoyable part of the job was working with the consumers and seeing their success, other than that this job is not enjoyable at all. I learned that I never work for this company again. – less

Sometime it's hard to get things done due to many layers of bureaucracy.

Excellent place to work, great balance of people from all walks of life. This company fosters a open environment that allows for ease of communication. Great place to grow, learn and advance.

Horrible company with terrible benefits. UHC has great insurance...but not for their own employees. Management does nothing but micromanage everyone else. No positive reinforcement. The only critiques are bad critiques. Multiple times, we found them interviewing for internal management positions after already choosing the person to get the job. The – more... interviews were only for show. Terrible terrible terrible place. – less

It's a face paced environment. Constant changes go on through out the day. All have to make sure you read all of emails every day to keep up with the changes that go on with the company. What I have learned from the company is how to provide excellent customer service. My co-workers are extremely friendly and helpful when needing assistance with anything. – more... The most enjoyable part of the day is in the morning when things are slower and we get to kind of talk about our calls. See if anyone has came across any issues that we may need to be informed about. – less

Good place to work, large amount of exposure to enterprise wide project and program management.

Learned to manage care for the long term care community, great co-workers always willing to help.

The co-workers at UHG are a great group of people. Values and ethics are very much instilled in this culture.

Extremely abusive an micro management work environment. They DO NOT treat employees with respect. Disconnect between written values and practices.
Harrassing & discriminative work practices. HR and top management foster and encourage abusive, employee harrassing techniques. Stay away...
They will lower your morale.............Terrible organization

The environment was great for the employees. The benefits were good. They offered incentives to lower our medical insurance premiums. The scheduling was the only thing I had a problem with . Orignally I was told there will be some manditory overtime in the months of Dec.-Feb. for the open enrollment periods, however there has been manditory overtime – more... for the entire 2 years I worked there and we would always find out what the next weeks schedule was only a week before. – less

No training! When a mistake was made due to the lack of training, you would be put on a corrective action plan. Never had time for lunch and definitely had enough work to do overtime but was never allowed to so the work kept piling up. No communication between myself and my supervisor. Wouldn't address any errors early on so that I had the opportunity – more... to make the correction which led to more of the Corrective Action Plan. stated he wanted me to come to him if I had a problem and when I did I was made to feel inadequate about asking for help and put it on the Corrective Action Plan. Lack of loyalty to the company due to knowing you could be gone at the drop of the hat. I prefer smaller companies to work for. Think twice about accepting a job. Make sure you read all the reviews. – less

I enjoy meeting new people and associating with many groups of people. I typically go above and beyond to give the best personally and innovative experience that is effective and easy to understand so I can give the best results. I want to please everyone and there are sometimes that you cannot please everyone. I want to associate with my co-workers – more... and be able to be a team player in the work environment. I am always looking for improvement and willing to do anything on the job. I like to learn new things so change, in the work environment, I can handle and am pleased to continue to do new and innovative projects. – less

Two years employement and the companys vision and direction is consistently changing, each quarter.

I have worked for United Health Group for seven years the pay has not been good and the benefits are not good at all

UHG provides great gowth opportunities and truly develop their managers.

My day consists of making phone calls to members and other insurance companies, reviewing claims for other insurance indicated, and entering information into various systems. The eligibility system is a DOS program that is ancient and not user friendly. There are high productivity goals that are extremely hard to attain. My co-workers are helpful and – more... friendly, as well as my direct manager. I do not feel challenged by this job, it is very repetitive and uninteresting. I have never worked in a production based role and do not enjoy an atmosphere of feeling pressured to meet very high goals to make me eligible for raises, movement within the company, and to retain my position. I prefer a job that I am not so micro-managed. The company uses a VCC program for their phone system that tracks every second of the work day. It does not track properly, has a delay when logging in/out, and tends to crash the entire system frequently. My co-workers that have call center experience in their past claim to love this position as it is not as call oriented as a true "call center". I do not have call center experience and never intend to work in that setting, and this is not a job that I feel is fitting for me. I work well with humans managing me, not a telephone system. Also, my work ethic has always been based on quality more so than quantity. This position makes me feel as though I must obtain a speed that meets numbers more so than accuracy, which both of these factors must remain at a very high percentage to be retained in the position. During the hiring process, all employees were told there would be six weeks of training, however, the training class was only half of this time, three weeks. Our direct manager wasn't able to provide an explanation as to why the training was not as long as we were all told. Employees are given a 90-day ramp up period before being expected to meet all goal minimum percentages. – less