Provider Phone Representative (Current Employee), Earth City, Mo – June 6, 2013
Pros: great team and organizational morale.
Cons: not a lot of down time to collect oneself emotionally after a hard call.
I absolutely love the organization I work for currently. However, the opportunity for advancement is slim to none. Communication is also lacking within the company in specific areas of the organization. I enjoy the work environment and peers that I encounter. It is friendly and enjoyable. Management is consistent with the needs of the business. The – more... hardest part about my particular position are the unhappy providers that are upset about the way a claim is paid. Being able to channel a friendly attitude when a provider is clearly not happy about a specific circumstance. I do enjoy the ability to help others and solve problems when the opportunity presents itself. – less
Medical Transcriptionist (Current Employee), Brentwood, TN – May 27, 2013
This is a place that has a lot of opportunities but I feel that there is a constant confusion as to what the ultimate goal should be and therefore a lot of problems happen between the employees and management, especially since I am a telecommuter.
Coordinator (Former Employee), Elkridge, MD – May 23, 2013
Pros: not a single one
Cons: to many to count
I cannot express how horrible this company is. Management is beyond incompetent and they will LIE, LIE, LIE to you to get you there and then try to work you to the ground. There is no work/life balance and the favoritism is beyond words. I have never worked for such a horrible company and I would rather be unemployed than be degraded and talked down – more... to on a dailey basis. STAY AWAY FROM THIS PLACE!! – less
Business Analyst (Former Employee), Eau Claire, WI 54703 – May 21, 2013
Pros: promotions were excellant
Cons: too many hours with high stress
I worked processing claims for the Medica division. Very fast paced enviroment and high stress. Co workers were fantastic and life long friends. The management should have paid more attention to detail. I promoted very fast at this job but had to leave to find a part time job due family.
Claim Associate (Former Employee), Duluth, MN – May 20, 2013
This was a fun job, my co-workers were excellent and I had a great manager. My job consisted of making sure information was entered into the computer system accurately so that medical claims could be paid.
Very demanding and stressful with no recognition. Too many changes and not enough support from management.
Wellness Coach (Former Employee), Richardson, TX – May 18, 2013
This company is poorly managed and there is too much reactionary change. Being a Wellness Coach I was constantly on the phone, not enough time to do a proper job with telephonic clients. Worked through breaks and lunches to complete work and management frowned upon this and was told I shouldn't do this but when I approached management multiple times – more... about the work load nothing changed. In fact they knew this to be the circumstance and told me to ask for help but when I did on multiple occasions they were never available. They talk a good talk but management never walked the walk. No matter how hard you work or all that you accomplished, it will never be enough. Their philosophy was what can you do for me now. Management published productivity numbers/metrics which pits you against your coworkers and makes people cheat to gain the upper hand. Management encourages this behavior, however they will never admit it but the bottom line is higher metrics ultimately means their Wellness programs are valdated (erroneously) so they can sell their services to corporations which purchase their wellness coaching programs. It is all staged and carefully calculated, what coaches say and how they calculate/inflate metrics, focus exclusively on short term results to make the sale easier for the sales team. The most enjoyable part of the job was working with the consumers and seeing their success, other than that this job is not enjoyable at all. I learned that I never work for this company again. – less