Instructional Designer (Former Employee) – Eden Prairie – June 21, 2014
I enjoyed my project teams, but behind the scenes, management would claim they will support you--but they don't. It is all just words.
There were many mixed messages about acceptance around team standards--what was allowed and not allowed. Published works were not consistent in font sizes--yet consistency that was the expectation--by management.
What I was told by team members regarding standards, didn't match up at all with what management demanded.
Long hours and lots of stress. Stay away from here.
Customer Service Representative (Former Employee) – Roanoke, VA – April 22, 2017
The actual job is not difficult. The hard part is not being able to actually help members when they need it the most. You have to often deliver bad news to already struggling members and no solutions to help make situations better.
Schedule, insignificant training, unrealistic expectations from management
Customer Care Advocate (Former Employee) – San Antonio, TX – April 21, 2017
I enjoyed the job because of the professional, yet laid back environment. All of the colleagues at the job were very informational, and I could always count on them when I ran in to trouble with the workload.
Clinical Coordinator (Former Employee) – Atlanta, GA – April 20, 2017
If you started with United Health Group than I am sure you are ok. But if you were integrated into UHG through Alere, then I pity you, Unfortunately, the Alere facilities are ran off of Management who ALWAYS think that you are never good enough to even have the position that they hired you for. Each opportunity they get, they will make sure that remind you of your insignificance. If you are just starting out in the Call Center Environment so you can see how grimy politics can be in a place that pays you little to none.
Customer Service Trainer (Former Employee) – Irvine, CA – April 20, 2017
This is a very stable job with a low stress atmosphere. You can easily leave work without taking it home with you. The job may require you to learn multiple computer programs and a lot of pharmaceutical knowledge, but you'll never get paid what you deserve. Raises are infrequent and very low. After receiving the highest rating possible on every review for 8 years AND being promoted 2 positions higher... I only made 4 dollars more from the day I started.
Stop Lost Clinical Analyst (Former Employee) – Eden Prairie, MN – April 19, 2017
UHG/ Optum Appears to be an up and coming organization. They want to attract, of course the best and brightess (but don't be a person of color with to much educatiion). Cultural diversity is a major issue and if you are not of the cultural majority then you will more than likely be shunned.
Lead Systems Analyst (Current Employee) – Basking Ridge, NJ – April 19, 2017
UHG is one of the best companies to work with. Work culture is very good. A typical day starts at 8 by starting Scrum calls and various other meetings. I can hardly say that there is any hard part in the job.
Care Coordinator (Current Employee) – Tennessee – April 19, 2017
Everyday is different and active; changes within the organization due to changes within the state. You work from home, this may be a plus to some, I don't care for it much. I started to see myself as being trapped at home.