Provider Service Representative (Current Employee) – Richardson, TX – April 24, 2014
A typical work day is very busy. The calls come back to back. Training is very thorough. I have learned so much about claims and benefits. The management is very caring and willing to help when ever needed. The hardest part of the job is not being able to help each person you come in contact with on the phone.
short lunch, mandatory breaks, pay not the best, benefits not the best
Health Advisor (Former Employee) – Frederick, MD – June 16, 2016
the training is just a big set up for failure. management is unprofessional and not knowledgeable at all. They tell u incorrect information and penalize you for following their directions. Only high deductible insurance/pharmacy plans or offered to employees. They don't pay a liveable wage. Everything about this job is a 'No'. Its just not worth the trouble.
pay, healthcare, u have to purchase cups for the free coffe/tea/ice/water or bring ur own.
Job description change drastically; I had 3 managers within 2 years
Clinical Analyst (Former Employee) – Ridgeland, MS – June 3, 2016
The job I was hired to performed was not the job I performed-there was little/no training for the new duties. One month before my first evaluation, my manager said he questioned my ability to perform my duties!? Things were fine, or so I thought and was told, before that. In the two years employed with UHC, I received two salary increases that totaled $1,800-this included annual raise and bonuses.
Office staff were very cordial
Job description changed drastically-little training provided
Customer Service Agent (Former Employee) – The Villages, FL – June 21, 2016
Face to face customer service with members who come in with questions about there medical and dental insurance. Provide excellent customer service. Respond to complex customer calls. Resolve customer service inquires which include: billing and payment issues, customer material requests, physician assignments, authorization for treatment, explanation of benefits, works independently.
Human Capital Business Partner (Current Employee) – Minnetonka, MN – June 13, 2016
Good company to work for if you are not motivated by moving up the company ladder. Only 80% of employees are eligible for annual bonus each year. Leader chooses who receives, and it is not based on any structured formula. Great company to get experience in Health Care industry, and get recruited out if you are interested in upward movement. In general, great place to work, although we have reductions in workforce scheduled several times per year.
great benefits, work life balance, pay
Only 80% employees allowed to get bonus, upward movement rare
Senior Financial Analyst (Current Employee) – Eden Prairie, MN – June 24, 2016
Great work/life balance. Healthcare is always changing, so having a creative mindset and bringing new ideas to your managers/peers seems to be encouraged. If you are a 'self-starter / go-getter' you will succeed. Promotions typically come later than expected, but it is usually rectified at some point down the line - if you expect to stay within the company for your career, it seems as though they'll make it right.
Interesting health care field, good work experience
Psychiatric Nurse (Current Employee) – Dover, DE – June 29, 2016
Variety of area's to work which includes adults, adolescents and substance abuse clients. Communication among staff and management is slowly improving. Generally co-workers act as a team. Opportunity to educate clients and families about medication and resources available. Positive working relationships with numerous Physicians and staff to benefit client care.
QA Analyst/Tester (Former Employee) – New York, NY – May 26, 2016
The company provided continuous training and assistance learning I appreciated the amount of growth opportunity within the United Healthcare community. I would recommend this organization for those whom are seeking employment in the insurance field. The company was good at keeping team spirit . I learned important things regarding the healthcare industry. The most difficult part of the job for me was keeping my productivity consistent. I was then able to apply for a telecommuting position.
Lead Assessment Counselor (Current Employee) – Atlanta, GA – May 17, 2016
This job is perfect for people who are fresh out of school. It is the perfect place to learn and develop an idea as to where to go professionally. I enjoyed meeting and working with most of coworkers. Management is hands off unless something is wrong. There aren't many team building opportunities. The work environment can go bad very quickly due to lack of team work. Once you have your experience, you must leave because they are not willing to pay you competitively.
Medical Records Technician (AdvantMed) (Current Employee) – Honolulu, HI – June 30, 2016
On a typical day at work, I go to the assigned medical clinic to retrieve the requested medical records and gather the information that is needed with the help of the very friendly receptionists. I then upload all medical records into the system. I haven't had any need to get involved with management, so as of now management is great. With my position, I don't have any other coworkers that I see on a regular day to day basis. The hardest part of the job would have to be when the clinic or myself is unable to find the patients medical records. The most enjoyable part of the job would have to be being able to travel to new clinics often and meeting new people everyday.
I enjoyed the enviroment , the atmosphere was welcoming .
Customer Service Representative (Former Employee) – Harlingen, TX – May 16, 2016
I started my day reviewing my stats and tasks I needed to complete for the day. I learned to work at a fast pace job . I learned a lot about patience due to a lot of the customers were 65 and older . The management new what the goals you needed to reach and would help you reach them . My co-workers would help when needed , friendly and team players .The hardest part of my job was not being able to help a customer when needed . The most enjoyable part of my job was the ability to have the customer laughing and smiling at the end of the call / situation .
Customer Service Representative (Former Employee) – St. Louis, MO – May 13, 2016
Fast-paced and hectic.Training is bare bones and you are thrown to the wolves with only a rudimentary knowledge of your position. Calls are graded during training, and you are pushed to earn as many positive surveys from customers as possible. Every second of your day is timed and graded, and you are not allowed off the phones to go to the bathroom if needed. Company has a "will hire anyone" vibe which is reflected in the classroom. Trainers and management are impatient and treat you like children for asking questions.
Insurance Agent (Current Employee) – San Antonio, TX – May 16, 2016
I enjoy this part time job, because by spending time educating people on how Medicare and Medicaid work for individuals 65 years and older as well as for younger adults with disabilities I can help them make informed decisions having to do with their health insurance.
The hardest part of this job for me is to only be able to work in the evenings and weekends and sometimes it is hard to get assistance from the help desk to clarify issues for my clients.
The most enjoyable part is to make sure they are in good hands and they can count on me to find the resources they might need to get the most of their health coverage.
Help people leave longer healthier lives.
Having to fight for better rates to better serve the community
Productive workplace, Room for advancement excellent benefits
Provider Phone Rep (Former Employee) – Maryland Heights, MO – May 5, 2016
Great Place to work if you're looking for advancement from within. Management is good, the CEO is an awesome guy. UHC cares about it's employees and is always striving for better as a company. This company does offer bonuses on top of your regular pay, they also have a few added perks to the job such as potlucks, breakfast for employees, and other fun job related events.
site only open until 8pm No late night shifts, great benefits, fun place to work
Depending on the dept you may have to work weekends
Customer Service Representative / Senior (Current Employee) – Las Vegas, NV – May 5, 2016
Duties include data entry, answering incoming and outgoing calls regarding benefits, claims, eligibility, prior authorizations and other insurance questions. Archiving, reviewing applications, and scanning. Responsible for handling department documents, distributing mail, address changes, processing claims and other duties assigned. Medicare and Medicaid trained. I have knowledge of HMO and PPO benefits.
Clinical Coverage Review Specialist (Former Employee) – Phoenix, AZ – May 4, 2016
We started off with a consideration of a outlined information in connection with our jobs . We then started with our work assignments. I learned the importance of good communication and public speaking. The hardest part of the job was keeping up with the busy schedule but it was also something that I truly appreciated at the same time. The most enjoyable part of the the work there was the happiness that everyone had in there assignments .
Claims Representative (Former Employee) – Eau Claire, WI – May 1, 2016
Thank You UnitedHealth Group for firing me due to my medical absences and misdirecting me for help because if you didn't, I wouldn't of found a place with Whelan Security and lets not forget my new opportunity at Apple Inc. So thank you #UHG for forcing me to get out and find my TRUE calling; if I was still working for you, I don't think my life would of reached the happiness it's at right now. ---------------- Thank you for lowballing my hourly pay... meanwhile temp agencies were paying their workers 12.00 and more an hour, I was making 11.06. Wonderful.