Community and State Claims Processor (Current Employee) – Phoenix, AZ – June 3, 2014
If your looking for quick advancement United Healthcare is the place. Working in claims processing can be tedious and boring so advancement in the department is popular. Although there are many advantages of Uited Healthcare they pride themselves on work life balance. And in my opinion it is not true. At one point for about 10 weeks there was a required 12 hours of required over time. Since I have been employed there I have been required to work no less than 8 mandatory hours of overtime a week.
CUSTOMER SERVICE ADVOCATE/OUTBOUND SPECIALIST (Current Employee) – Richardson, TX – June 28, 2017
This job provides decent pay in comparison to other jobs, but it requires a lot of work with little teaching. While you're in training for about three months, there are things you learn much later on that might have been useful in the beginning.
I was not very happy with this company. At the time I was hired I was 7 months pregnant and was led to believe that if my stats were above average I was have the opportunity to work from home. After returning from maternity leave I was not thoroughly trained on the changes that occurred during my time of absents and the company was not very supportive with my unexpected absents due to baby's medical issues at the time, and was let go.
Great schedule for the working mom.
Did not feel I was given a fair chance when I returned from maternity leave.
Sever Engineer (Former Employee) – Plymouth, MN – June 28, 2017
My work week was very flexible on what hours you could work. This was great with dealing with family issues that came up. I worked 4/10's so left me with plenty of time. I worked from home, so as long as you had an internet connection, you were able to work from anywhere.
Opportunity to advance was nonexistent and downsizing was done by random draw. * Hence the low rating for Job security and Management.
Fraud Waste and Abuse Specialist (Former Employee) – Remote – June 28, 2017
I believe they would be a good company to work for if you were employed by them. If you are a consultant you always have an uneasy feeling. I was in a division that our group was the first group and the education and knowledge of management with the people in the group was very similar. We learned together, which is frustrating if you need an answer. I did love the remote part and the pay was awesome.
Great environment to work with. Excellent company for improvement to advance. Training was for 2 months wich gave us plenty of time to learn. You learn about the health care and how especially you learn how to be humble.
Customer Service Specialist (Former Employee) – Greensboro, NC – June 27, 2017
A typical day at work would first arrive 15 minutes early. I would then make sure my work area is organized and really to go. I start taking my calls and assisting my customers helping them with there needs or concerns.
Workforce Traffic Rep (Former Employee) – Phoenix, AZ – June 26, 2017
UHC is a very diversified culture. They encourage you to take the online classes that the company pays for in order to help in your current position or to help qualify you for another position. Your allowed to request transfer to another position after 6 months in the current position. The hardest part of my job was completing some reports within the 8 hour day. Sometimes they cut overtime. Management is fair and the review process is open and complete.
I would still be working for them (I worked there 9 years) if I hadn't gotten sick.
Analytical (Former Employee) – Tampa, FL – June 26, 2017
I thought the cullture was terrible. Even if you are a team.player people just step all over you. If you don't fit into the click you are not accepted and treated horribly. Everyone is just out for themselves . All stems from leadership. I thought the morale was terrible and elitist Wouid not recommend workiing here unless there is a major change Managers were noit supportive just pushed tp get ahead People only care about job title not really helping people People are abusive and spread mean and cruel rumors to make managers are supposed to mentor and leadc people not make fun of employees
High demands to sell various products, short breaks, low morale
ICS Generalist (Former Employee) – Roanoke, VA – June 26, 2017
High level of incoming calls, no time to communicate with other employees. You were always pushed to do more sell more. Pay was not equal to the company's demands. I learned about various insurance products that the company offered. Best part of the day was company lunches and going home at the end of your shift.
Customer Service Representative (Former Employee) – Charlotte, NC – June 26, 2017
It was a very fun envirnment, I enjoyed working there wouldn't mind working there again. Managment was a friendly atmosphere. We got to enjoy our days with typical music and enjoy making sure our customers were satisfied.
WAH - Provider Service Specialist (Current Employee) – Tampa, FL – June 26, 2017
I have "NOTHING" bad to say about United Healthcare. I would advise anyone looking for a career to receive great benefits and advance to definitely try UHC. This is my dream career and I am looking forward to advancing within this company.