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UnitedHealth Group
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1,808 reviews

UnitedHealth Group Employer Reviews

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United Health care is a good organization to begin with.
Senior SQL Server BI Architect/Lead Developer (Current Employee), Irvine, CAFebruary 26, 2015
Pros: Good Work with lot of opportunities
Cons: Management is not that much good with employees
It is good to be in United Health care for past 7 years and I learned alot using very large database systems.

I got a chance to work from scratch with techinologies likes
DTS packages, SQL server 2000 to SSIS,SSRS,SSAS and SQL server2014.

Good experience on working on T-SQL
Nice work enviornment to learn and grow.
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Excelent Place to work
Professional Claims Examiner (Medicare/Medicaid) (Former Employee), Miami, FLFebruary 25, 2015
The place is nice, with beautiful people and the company have a lot to offer to their employees. beautiful place for potential of grouth.
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A Good Place to Start
Appeals Representative (Former Employee), Duluth, MNFebruary 25, 2015
Pros: being able to work on your own
Cons: metrics can be hard to keep up with
Processing is the name of the game. You have to know how to jump from screen to screen in small time frames, as well as how to adapt to new teachings. This is not the kind of position that you can question yourself in, because you need to be able to make a firm determination based on the standard operating procedures. If you keep your eyes open, listen well, and learn to sway with the ever changing tide, you will learn a lot with this company.
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An exciting, fulfilling place to work.
Customer Service Representative (Former Employee), Greensboro NCFebruary 25, 2015
United Health Group was an exciting place to work. I enjoyed helping and making the customers happy. My teammates was very helpful and encouraging. Also there was plenty opportunities for advancement.
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Great company, poor management
Just an employee (Former Employee), Minnetonka, MNFebruary 25, 2015
This is a wonderful company with a great vision. The employees are exemplary and really care about people. The Senior management is political and disengaged in the overall workforce.
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Head games
UHC Claims Associate (Current Employee), Phoenix, AZFebruary 24, 2015
Pros: doctor downstairs
Cons: accomodation
There are a lot of great people here; but upper management often passes over them for "cliques" and other relationships. The games people play are a bit past the norm of what should be acceptable in a work environment.
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Job culture and flexibility
Registered Nurse, Case Manager (Former Employee), Atlanta, GAFebruary 24, 2015
Pros: some flexibility
Cons: managers micro-manage
United Health Group had a great group of people to work with. Management has significantly changed and there's a lot of micro-managing. The work culture has changed making it no longer a pleasant place to work. Morale was considerably low with a huge turn-over!
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Micromanaged Hoop Jumping Call Center
Senior Customer Service Rep (Former Employee), Oldsmar, FLFebruary 24, 2015
Pros: relaxed business casual, cell phone and internet rules--no strict adherence
Cons: shift bids, no time off allowed for 5 months of the year, micromanagement
No matter how much you go above and beyond on a daily basis, you are not recognized or rewarded. The only recognition you will receive is when you do wrong and you are pulled into a conference room and berated condescendingly by management. Multiple ethics complaints by multiple employees on treatment by management, go ignored. This in turn causes high turnover among employees, either quitting looking for a better job or being fired for random reasons.

The only room for advancement is within the callcenter line of business. Applications for other positions outside of the callcenter conveniently are discarded for multiple employees even though well qualified. They keep you written up for everything from your stats to absences so that you do not receive raises year after year, you do not receive quarterly bonuses and so that you cannot apply internally for other positions. You are given rules to abide by which change on a weekly basis and your manager can change the rules to suit their needs.

When you start with this company you are elated at working for a huge corporation thinking that this is the greatest job ever...and then you start seeing that the company does nothing for their employees except demand more and more from you without giving anything in return. They do a survey each year for their management and company where employees are drilled, harassed and encouraged to lie to give them good marks. If you do not give them good marks, your team does not receive a raise for that year. If you give them good marks, you get a raise and they get to post in media that UHC employees – more... are the happiest employees ever. When you advise of issues that are wrong and what could be done to make things better, they never make the effort to change the dysfunctional process.

Constant mishandling of accounts, angry customers calling multiple times because no one calls them back and nothing is fixed, delaying healthcare for people that pay large amounts of money to be insured. Constant systems issues going down daily. Constant outsourcing to 3rd world countries to save money which causes additional issues with accounts.

You are not allowed to take time off between November and March, and when you want to schedule time off it is determined by your seniority, skill set and stats with the company. By the time it is your turn to schedule time off all of the good days are taken, no fridays or mondays available, no time near the holidays and no complete weeks to take a vacation available. You are only allowed to call in 4 days a year, anything over this and you are written up. If you are more than 10 minutes late for work it is considered a half a day. As soon as your write up comes off, they write you up for your call handled time. In 2 years, there was only a few months that I was not on write up.

The only good thing that I will miss about this company is they provide $600 a year to help pay for your insurance if you complete health tasks and there is always opportunity for overtime. Otherwise, they do nothing for you at Christmas of Thanksgiving or any other time of the year...no parties, no bonus, nothing except suggest that you do a potluck and bring your own food for everyone else. – less
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Great work/life balance, but stingy with raises and bonuses
Marketing (Current Employee), Horsham, PAFebruary 23, 2015
Pros: great company culture, work/life balance (telecommuting is common)
Cons: raises are sub-standard, bonuses are stingy, $500 is average and that's for people who "exceed expectations"
This is the best company I've worked for, from a culture perspective. They talk the talk but still have a ways to go as far as walking the walk. It's hard to hear every year how they exceed sales goals and rave about how great their people are. But most people still get sub-standard raises ($.40 per hour raise is very common) and often NO bonuses. Makes it hard to motivate people to do their best, let alone want to stay.
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Great Place to work
Consultant (Former Employee), Hartford, CTFebruary 23, 2015
I enjoyed working at UnitedHealth Group. I came onboard as a consultant. I implemented their automated structure and rolled out Quality Center for them.
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Unison was the best company I ever worked for.
C&S Claims Quality Analyst (Current Employee), George Westinghouse Research Center Churchill, PAFebruary 22, 2015
Pros: quarterly bonuses
Cons: company was sold to uhc
I started as a claims processor, advanced to claims adjuster and finally moved to check specialists handling all incoming and outgoing checks.
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Good place to work
Financial Consultant (Former Employee), Hartford, CTFebruary 21, 2015
Large corporation. Limited growth opportunities in Hartford. Lot of opportunities for networking through community volunteering programs.
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productive
Oracle Core DBA Consultant (Current Employee), Minneapolis, MNFebruary 20, 2015
Pros: process and documentation
Cons: nothing specific
productive environment,learnt new configuration and exadata
upgrades

handling multiple tasks at times was a bit hard but well managed

the process and standard documentation is the best part ..
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Great Place to Work
Multicultural Bilingual Marketing Specialist (Current Employee), MinnetonkaFebruary 20, 2015
UnitedHealth Care is a really good place to work. The company culture is based on five important principles, Integrity, Compassion, Relationships, Innovation, and Performance, and they base it all on those. UnitedHealth Care has great understanding on Work/Life Balance being flexible as long as you do and complete your job responsibilities.
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Productive, Positive Work Enviroment
Financial Operations Analyst (Former Employee), San Antonio, TXFebruary 19, 2015
Pros: friendly staff, excellent work enviroment, data driven
I worked for UHG from 11/09-07/14. I learned very important job-related skills. My managers were amazing sources of information and provided positive feedback to the team. The best part of working for UHG was being able to transition so easily into new roles. Managers often encouraged growth.
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Work 8-4:30 pm, High Risk Case Manager, use to be Transitional Care Manager
RN (Current Employee), Milwaukee, WIFebruary 18, 2015
I have several years’ experience as a Case Manager for the SNP (Medicare and Medicaid) Product withthe insurance company and currently am a High Risk Case Manager. I have performed onsite preauthorization visits at hospitals, trained clinical staff with less expierence. I have worked on a local team and National Team. I work with some wonderful Team Members. The most enjoyable part is when a MBR makes lifestyle changes to become healthier. Most challenging is the rapid changes in the work flow and not given time to read the job aides.
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great company to work for
UnitedHealthcare, Inc (Former Employee), sunrise, floridaFebruary 18, 2015
Multi-tasking, worked with different departments to meet deadline. Traveled 40%of the time, to ensured agents were compliant and followed company guidelines.
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Supported National VP of Provider Relations
Senior Administrative Assistant (Former Employee), Cypress, CAFebruary 17, 2015
I worked in this department for approximately 7 months prior to having shoulder surgery and my eventual retirement. I supported the National VP of Provider Relations and her direct reports during that time.
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Provider Resolution Representative
Provider Resolution Specialist (Former Employee), Frederick, MDFebruary 17, 2015
Ok, it was fine. Not a lot of opportunities to move up that you would be made aware of. Managers were okay but very it is very much a clique environment.
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Good coworkers and great benefits
On the phone customer service (Former Employee), chico, caFebruary 16, 2015
Pros: cafe onsight, above average pay, and good benefits
Cons: high stress, short breaks, and forced overtime.
Full training provided and benefits offered without a long probation period. Although it is a high stress job with customers that tend to yell. Good coworkers and managers.

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About UnitedHealth Group

When you work to better people’s lives, one of those lives will always be yours. We have modest goals: Improve the lives – Read more

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