Pros: work from home, great pto package, somewhat flexible for family needs, excellent compensation with bonuses if metrics are met, ingenuity is valued, patient appreciation
Cons: very fast-paced, competitive environment, high expectations, somewhat negative management, poor insurance benefits
This position is different from other nursing jobs in that it is a telephonic desk job. There is no hands-on nursing in this type of case management. Working from home is a great benefit for an employee who is very self-disciplined, but to be secure in a position such as telephonic case management, there are metrics that are strict and require hard – more... work.
The first six months were a logistical nightmare, trying to learn the computer system and get my own system down while still being expected to meet the amount of phone calls and enrollments expected of those who have worked there for years. This responded with experience, but it took a strong resolve to get through that learning curve. Management can be negative, but this stems from pressure from their management, not a lack of caring.
Metrics are high but possible. A Type-A personality and a desire to compete against your best is a must for this position. The reward is different than traditional nursing. There are still patients who express gratitude for the education and case management services I've rendered, but most of the reward is in a personal best, preventing a preterm delivery, or in bonuses, which are frequently handed out to those meeting metrics and participating.
This company is very focused on employee satisfaction and employee feedback. My suggestions and ingenuity are valued, which is a huge benefit.
Overall, this is fabulous job for a disciplined, confident, competitive self-starter. It is not for the faint of heart or a needy employee. The right personality can flourish in this position! – less