Good place to work, not for everyone. The money is good for many of the representatives due to endless overtime if your meeting your numbers. Don't feel like their is much room for growth within my department unfortunately.
CSO Intake Specialist (Former Employee) – Naperville, IL – March 29, 2017
It was an honor to work for UHC through a temp service for a year. I was responsible for registering all outpatient procedures for infertility and bariatrics procedures. I enjoyed talking to most the patient as they always had a great story to tell me. I would become so excited to learn when a patient finally conceived through the In vitro fertilization treatments. UHC had some of the best trainers.
Job is very relaxed, upper management doesn't really bother you much unless you are not meeting metrics. Flexible schedule is awesome. Really my only qualm is sometimes the metrics can be a bit demanding, and that the job itself is really quite boring. It is a cube farm, sit at the desk all day type of job, so if you are a person constantly needing to move I would consider that.
This company gets it. They treat employees and clients with respect. They live their mission and values. It's evident all over the company from communications to intranet to managers and upper management.
I love the fact that I am able to make a positive difference in people's lives.
Advocate (Current Employee) – Overland Park, KS – March 28, 2017
I don't have anything negative to say about any of my former employers. There was something great about each one for me to decide to work there. In each company I've held a position with, I've grown in some way thanks to that company.
Customer Service Representative (Current Employee) – Duluth, GA – March 27, 2017
eviewed new customer orders and requests and manually entered data into a centralized database (Magnolia/Helios). While following HIPPA Compliance. Negotiated contracts with outside providers to minimize costs to the company and clients. Monitored shipments to guarantee on-time delivery. Coordinated rush orders and order changes.
Benefit Advocate (Former Employee) – Chico, CA – March 27, 2017
I miss my time with UHC. It was and is a fantastic place to work. Management has there ducks in a row, benefits and compensation is nationally competitive. And the culture made you look forward to word every day.
Medicare & Retirement Telesales Porfolio Agent (Current Employee) – Green Bay, WI – March 26, 2017
Good job, but hours change every four months. Slow call volume and a lot of mis-directed calls. Management is good, but could be better. This role can be very frustrating depending upon the call volume and type of calls you get.
Met some really good people in my training class but felt the training was not done well.
Benefit Advocate (Former Employee) – Howard, WI – March 26, 2017
In a typical day at work I would take calls from members with a variety of policies and coverages and it was often confusing as to what the true coverage was. I learned that even though an insurance policy may cover things this year that next year, even though the member may have been told there were no changes, the same things and prescriptions may not continue to be covered. The hardest part of the job was finding the correct answer to give members and the most enjoyable part of the job was when I was able to assist the member with correct information.