I work for Optum as an Operational Trainer. As a trainer, I love my job and I don't mind working over. Trainers typically work between 40-50 hours per week. The great thing is that we are hourly.
The downside is that there is not a balance between my work life and my personal life. Trainers are not allowed to miss too many days, so taking PTO is not always an option unless it is an emergency. Trainers do not receive bonuses.
Currently, there are not any metrics for how the company will pay trainers for having low attrition, great quality scores, etc. Also, the training department, at least at my location, does not receive much recognition for their hard work if any.
I love my training team, and the people that work with. Management could be better. There are a lot of rules to abide by in regards to HIPAA and general housekeeping.
Overall, it's a job. For the most part it pays the bills. My location, is not place to build a career.
Dental Benefits, Vision Benefits
Short breaks, Medical Benefits, Compensation