Pros: Supportive co-workers
Cons: Poor benefits, low pay, high turnover. Call center environment.
Very disorganized, a lot of favoritism, offer to advance within the company made on paper but the reality was quite different. Constant departmental in-fighting resulting in watered down or purely ineffective efforts at improving plan efficiency. Not a good experience overall. Pay was, as well, not commensurate with the level of difficulty inherent to the position. Coworkers were wonderful for the most part. A good sense of humor was a daily requirement. Actually solving a member's plan issue and contacting them with a resolution was the best part of any day.