Pros: relaxed business casual, cell phone and internet rules--no strict adherence
Cons: shift bids, no time off allowed for 5 months of the year, micromanagement
No matter how much you go above and beyond on a daily basis, you are not recognized or rewarded. The only recognition you will receive is when you do wrong and you are pulled into a conference room and berated condescendingly by management. Multiple ethics complaints by multiple employees on treatment by management, go ignored. This in turn causes high turnover among employees, either quitting looking for a better job or being fired for random reasons.
The only room for advancement is within the callcenter line of business. Applications for other positions outside of the callcenter conveniently are discarded for multiple employees even though well qualified. They keep you written up for everything from your stats to absences so that you do not receive raises year after year, you do not receive quarterly bonuses and so that you cannot apply internally for other positions. You are given rules to abide by which change on a weekly basis and your manager can change the rules to suit their needs.
When you start with this company you are elated at working for a huge corporation thinking that this is the greatest job ever...and then you start seeing that the company does nothing for their employees except demand more and more from you without giving anything in return. They do a survey each year for their management and company where employees are drilled, harassed and encouraged to lie to give them good marks. If you do not give them good marks, your team does not receive a raise for that year. If you give them good marks, you get a raise and they get to post in media that UHC employees – more... are the happiest employees ever. When you advise of issues that are wrong and what could be done to make things better, they never make the effort to change the dysfunctional process.
Constant mishandling of accounts, angry customers calling multiple times because no one calls them back and nothing is fixed, delaying healthcare for people that pay large amounts of money to be insured. Constant systems issues going down daily. Constant outsourcing to 3rd world countries to save money which causes additional issues with accounts.
You are not allowed to take time off between November and March, and when you want to schedule time off it is determined by your seniority, skill set and stats with the company. By the time it is your turn to schedule time off all of the good days are taken, no fridays or mondays available, no time near the holidays and no complete weeks to take a vacation available. You are only allowed to call in 4 days a year, anything over this and you are written up. If you are more than 10 minutes late for work it is considered a half a day. As soon as your write up comes off, they write you up for your call handled time. In 2 years, there was only a few months that I was not on write up.
The only good thing that I will miss about this company is they provide $600 a year to help pay for your insurance if you complete health tasks and there is always opportunity for overtime. Otherwise, they do nothing for you at Christmas of Thanksgiving or any other time of the year...no parties, no bonus, nothing except suggest that you do a potluck and bring your own food for everyone else. – less