Met some really good people in my training class but felt the training was not done well.
Benefit Advocate (Former Employee) – Howard, WI – March 26, 2017
In a typical day at work I would take calls from members with a variety of policies and coverages and it was often confusing as to what the true coverage was. I learned that even though an insurance policy may cover things this year that next year, even though the member may have been told there were no changes, the same things and prescriptions may not continue to be covered. The hardest part of the job was finding the correct answer to give members and the most enjoyable part of the job was when I was able to assist the member with correct information.
Manager (Former Employee) – San Antonio, TX – March 26, 2017
I was actually in management and was astonished at the metrics we were forced to make our employees adhere too. I literally had employees crying if they fell short. Though I have spent an entire career in mgt of heath insurance departments, I have never seen a company that expects such micro management. I attended a class where the class instructor told us that one penny over paid or under paid was inexcusable for staff. Also, there is no job security! They have HUGE layoffs every other year or so. The salaries for managers is fair but compensation for claims processors is totally pathetic. As a manager, I cared about my staff. Keeping up with every second of staff's day is over board. These are adults that you are forced to treat like kids. Unfortunately, UHC's corporate mind set does not foster a work/life balance at all. When I quit, I felt totally liberated.
Good place to acquire current training and experience used in the Healthcare Industry and beyond !
Documentation Mgt Clerk (Current Employee) – Blue Ash, Ohio – March 26, 2017
Very learning oriented, and utilizes a great deal of modern technology and current adaptive technologies to get things done. A good experience in a corporate healthcare environment utilizing the processes necessary for today's healthcare economy !
Organized, great place for a multi-tasker !
Doesn't have time to wait if you're not prepared for the environment !
Human Capital Partner Director (Current Employee) – Minnetonka, MN – March 25, 2017
UHG is a fortune 6 organization that is very dynamic and successful, unfortunately work/life balance does not exist. Expectations are unreasonable and the culture is not ideal. They have made positive changes to impact culture, however, I still find the culture very stiff.
Research (Former Employee) – Harlingen, TX – March 25, 2017
I worked for the company for 3 years I was laid off twice, both times before Christmas. I got tired of coming back to them the pay was good, however unless you like constant criticism and an environment that brags about hiring management from within when they hire direct from outside have fun.
Regional Director (Current Employee) – Elkrigde, MD – March 24, 2017
I passionate about transforming the health care system and United HealthCare is a place where core values align with making the healthcare system work for everyone. I gained invaluable experience in quality, STARS/HEDIS and RAF with my most recent position.
Overall, the company is a fun place to work. They offer a lot of incentives within your insurance, which promotes you to live a healthy life style. There was recently a Leadership change and I can really tell the culture of my environment went from being hostile to more efficient. Its all about the person you have in place and the new women in leadership is a true diamond. Very nice and approachable. What I don't like about the company is the lack of communication through out the teams. There have been some cases were all someone had to do was ask the question and they refused because of their high horse Nursing degree.
upper management, team activites, growth, cafe dowstairs
the pay, and most say the insurance is not that great
Member Services (Current Employee) – Overland Park, KS – March 23, 2017
I love this company, management is great. I work 8-5 mon -fri no holidays. I would say the hardest part of the job is change UHC is constantly changing and either you keep up or get left behind. With the constant change comes extra work but no extra pay. If they paid according to the amount of work they ask us to do people would stay longer. but overall a great company
Typical day begins logging on from home when I get up to communicate with the offshore teams. I've discovered that the extra effort of communicating in the early morning helps facilitate my many release responsibilities so that there is less of a delay. The management at UHG is changing again so with change comes new directions yet again and new ways of performing necessary tasks. I have to admit that there are useful new bits of information from each of the management teams that I've included in my daily routine. The most enjoyable part of the job is the freedom that some managers empower their teams with which often leads to creativity and productivity.
Customer Service (Former Employee) – Philadelphia, PA – March 22, 2017
I was always interested in becoming a part of UHC I was employed on contract for 1 year my contract ended and I was shocked but not hurt. I enjoyed working here good coworkers management was good alot of change I wished they would have hired me fulltime, The commute was very close and I love helping the customers But everything happens for a reason.
LPN Clinical help desk coordinator (Former Employee) – Elkridge, MD – March 22, 2017
This is pretty much a telephonic job. You take calls, answer customer questions, direct calls to case manager, social worker or dietian. Also, you take calls from nurse practioners and type a report of the patient health. For the most part....I didn't like the job of being yelled at by customers or being disrespected by anybody. And the worst part is that you cannot hang up on any rude or disrespectful customer, so you have to take it all in. The company is great, but the position sucks. You practically have to be glued to your desk all day.
Great company and benefits
Being yelled at by customers and being disrespected