Customer Service Representative (Former Employee) – Houston, TX – February 25, 2017
UnitedHealth Group offers great pay. Training was a bit difficult but once you begin your actual role it's worth it. The work load wasn't heavy. You get a large desk and the environment is really comfortable.
Customer Service Representative (Current Employee) – Sugar Land, TX – February 25, 2017
A typical day at work includes helping members live healthier lives. The work is fulfilling and you truly make a difference in the lives of others.The pay is very competitive which makes it worth the patience it may take to move around in the company. It may take an act of congress to get promotions, but it is possible.
Service Account Manager (Current Employee) – Greensboro, NC – February 24, 2017
I've learned a lot about different parts of health insurance, and how insurance really works. Worked with many different cultures from different backgrounds. Talking to people from all over the world is the most enjoyable part of the job.
Care Intake Coordinator (Former Employee) – Richardson, TX – February 24, 2017
The hiring process was lengthy, and could be set up better. Once final training was complete they place you at your desk, and expect you to be there, and frown upon taking mandatory breaks. Along with mandatory overtime.
Customer Service Representative (Former Employee) – Greensboro, NC – February 24, 2017
Good steady job, enjoyable work culture, good benefits. I worked from home for 5 years. During my 9 total years my job ended twice but both transitions were comfortable because of the support from the company.
Customer Service Advocate (Current Employee) – Davenport, IA – February 23, 2017
I work from home, the hardest part of this position is the high standard of metrics you must meet in order to maintain employment they change daily. You cannot take off work unless you were approved two weeks in advance or longer without receiving a point. 4 points is an immediate cap. Time off requests are in PTO bids against the rest of your teams and seniority always receives first bids. Shifts do change and have to bid on quarterly. If you have a family this may not be the place of employment for you. The job pays very well even if you only have a HS Diploma and yearly raises are an option based on performance levels.
Customer Care Agent (Current Employee) – Atlanta, GA – February 23, 2017
All in all a great place to work, room for advancement, great work atmosphere and work culture. There is room for management to improve it's staff in professionalism, also due to the size of the building breaks could be a little longer.
Great pay, benefits, and work culture
Short Breaks, Somestimes unprofessional management/ upper staff
I am looking into other positions to advance my career while enjoying the new challenges and opportunities to broaden my knowledge.
I have learned that doing the same thing every day is not for me as my enjoyment is problem-solving in a fast-paced environment. The goal is to find a position that allows me to learn more and expand my capabilities into new areas. As a people-person who likes to learn and build relationships, this exciting and new position will help me fulfill potential growth in the near future.
Community Outreach Coordinator (Former Employee) – Bala-Cynwyd, PA – February 21, 2017
I working with the community and helping people in any way possible. I like that I have travel to different locations to distribute information about United health care and attending different events , meeting different people while spreading the great help that United health care has to offer.
Provider customer service (Former Employee) – Richardson, TX – February 20, 2017
very stressful position taking call after call. learned to navigate sytem and new updates on protocol and benefits updates and changes. the hardest part of job is meeting and exceeding call quotas as call adherence and hold and time on call whether over exceeding on extending yourself. receive 90 day training and training is not consistent with on the floor experiences. most enjoyable part on job is building relationships with caller and being able to extend your self meeting the need and expectations of the provider on phone.