UnitedHealth Group Employee Reviews

Found 4,354 reviews matching the search
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Extended Training
Health Advisor (Current Employee) –  Maryland Heights, MOApril 24, 2017
This position required 16 weeks of training and the starting pay was $12.65 per hour. There was not a guarantee for raises and schedule bidding was pretty rough.
Pros
Cafeteria great!
Cons
Low wages for information trained on
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Medicare Advantage
Senior Medicare Customer Specialist (Former Employee) –  Tampa, FLApril 24, 2017
Assisted members with Medicare Advantage plans with regards to their benefits and drug coverage. Many members were not aware of their coverage in a Medicare Advantage plan. Brokers would not explain the donut hole with regards to their Part D.
Pros
Education to the elderly
Cons
Many elderly do not understand their plans
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Great company
Manager of Medical Clinical Operation (Current Employee) –  Richardson, TXApril 23, 2017
I have worked here almost 10 years and love the company overall. I have been laid off twice which is the only down fall but was given a nice severance payment.
Pros
telecommute positions
Cons
insurance is poor
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stressful nonsupportive, no work life balance, cutthroat
Nurse (Former Employee) –  Houston, TexasApril 23, 2017
Micromanaged, stressful, non supportive, no job security, huge turnaround, salaried position so overtime is not paid. Poor orientation. Should have never taken this position. Most enjoyable part of job was payday.
Pros
a check
Cons
micromanaged, poor orientation, overworked and not paid as salaried position
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Difficult job
Customer Service Representative (Former Employee) –  Roanoke, VAApril 22, 2017
The actual job is not difficult. The hard part is not being able to actually help members when they need it the most. You have to often deliver bad news to already struggling members and no solutions to help make situations better.
Pros
Good benefits
Cons
Schedule, insignificant training, unrealistic expectations from management
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Fun place to work
Business Analyst / Broker Services (Current Employee) –  Roanoke, VAApril 21, 2017
Typical day involves coming in and logging into phone and getting all systems up to be ready to take calls for the day. very good team comradre. Everyone is truly there to help one another.
Pros
Lots of overtime during Open enrollment
Cons
lots of overtime during open enrollment
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Good company, decent pay, beware of management
Provider Services Representative Lead (Former Employee) –  Houston, TXApril 21, 2017
Management is the biggest downfall with this company. Too many chiefs and not enough Indians. Relocated farther out and now hire constantly bc they cant keep employees.
Pros
Reputable company, nice office
Cons
Pay could be better, management
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Great workplace
Customer Care Advocate (Former Employee) –  San Antonio, TXApril 21, 2017
I enjoyed the job because of the professional, yet laid back environment. All of the colleagues at the job were very informational, and I could always count on them when I ran in to trouble with the workload.
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Friendly environment
Software Tester (Former Employee) –  New JerseyApril 20, 2017
Very Friendly environment and Professional co-workers. I enjoyed working with them.Also every body was very helpful. If anybody asking for any help, somebody step in right-way.
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Productive
Billing Representative (Current Employee) –  Lexington, KYApril 20, 2017
Received incoming calls from providers and members inquiring about their insurance claims or benefits viewed members claim information that was sent electronically, mailed or faxed.
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M&R PDP Customer Service Advocate
CUSTOMER SERVICE ADVOCATE (Current Employee) –  Roanoke, VAApril 20, 2017
UHC has excellent core values and structure. The company is all about advancement within the company. I enjoy the fact that it is part of our job requirement to "make a connection" with each member.
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Excellent Company Overall
Sr. Talent Acquisition Consultant (Current Employee) –  Chicago, ILApril 20, 2017
Great People, excellent processes, Flexible, household name, etc. This is a company you would recommend to friends, family, and customers. Good managerial support.
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Very nice people to work with
Project Manager (Former Employee) –  Irvine, CAApril 20, 2017
Provides flexibility like working from Home but compensation is low. Have good Project Management tool to work with. Annual review is more stereo typed rather than innovative.
Pros
Flexibility at work
Cons
Low compensation
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Good stuff
Customer Service Agent (Former Employee) –  Greensboro, NCApril 20, 2017
I learned a lot about insurance through this group! I still remember everything I have learned and cannot thank them enough! They take good care of their people too!
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Fast pace workplace
Lead Coder (Current Employee) –  Ontario, CAApril 20, 2017
United is a fast pace workplace. Remote jobs are available.
I work with all types of health plan audits from receiving them from the health plans to finishing and sending the results.
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facilitating care to patients during hospital stay
Utilization management (Former Employee) –  Dayton, OHApril 20, 2017
Direct contact with patients and family, hospital staff and doctors offices. Communicating in a positive and productive manner. Assisting other team members with work assignments.
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For Beginners Only
Clinical Coordinator (Former Employee) –  Atlanta, GAApril 20, 2017
If you started with United Health Group than I am sure you are ok. But if you were integrated into UHG through Alere, then I pity you, Unfortunately, the Alere facilities are ran off of Management who ALWAYS think that you are never good enough to even have the position that they hired you for. Each opportunity they get, they will make sure that remind you of your insignificance. If you are just starting out in the Call Center Environment so you can see how grimy politics can be in a place that pays you little to none.
Pros
Additionals Training available
Cons
Management goal is to fire
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Terrible Pay!
Customer Service Trainer (Former Employee) –  Irvine, CAApril 20, 2017
This is a very stable job with a low stress atmosphere. You can easily leave work without taking it home with you. The job may require you to learn multiple computer programs and a lot of pharmaceutical knowledge, but you'll never get paid what you deserve. Raises are infrequent and very low. After receiving the highest rating possible on every review for 8 years AND being promoted 2 positions higher... I only made 4 dollars more from the day I started.
Pros
Great medical benefits
Cons
Micromanaged company
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Nice open atmosphere
Stop Lost Clinical Analyst (Former Employee) –  Eden Prairie, MNApril 19, 2017
UHG/ Optum Appears to be an up and coming organization. They want to attract, of course the best and brightess (but
don't be a person of color with to much educatiion). Cultural diversity is a major issue and if you are not of the cultural majority then you will more than likely be shunned.
Pros
Nice new building
Cons
management and benefits
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It was a different experiences overall it was okay
Customer Service Representative (Former Employee) –  Greensboro, NCApril 19, 2017
Received incoming calls from providers and members inquiring about their insurance claims or benefits viewed members claim information that was sent electronically, mailed or faxed.
Pros
Knowing that I can help resolve members problems
Cons
Having to be on the phone all day
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Overall rating

3.7
Based on 5,014 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
3.3
Management
3.3
Culture
3.6

CEO Approval

75%
1,312 ratings
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