Customer Service Representative (Current Employee) – Las Vegas, NV – February 10, 2016
I truly love what I do at UHC and well as the company that I do it for. My managers are some of the most supportive and appreciative that I have ever worked for. I would stay with this company forever if it were not for the fact that I am relocating. I was never pressured and if I ever has a question or concern professionally or personally my leads and supervisors were all approachable. Even when I discussed the plan to relocate they even stepped up to try to find a position within the company that would be able to take.
level of knowledge needed/vs pay a bit unbalanced.
Professional Phone Representative (Current Employee) – Oldsmar, FL – February 9, 2016
No complaints about UHC, in the process of changing careers. For anyone looking for a fast paced inbound call center this is the place to be! Wonderful people and you don't work Sat. or Sunday latest shift endds 6pm! Can't complain considering most call centers are 24hrs!
No a company you would want to work for if u have a family. Not family oriented at all. Shows a lot of favoritism, promote unqualified employees, Seniority doesn't count with this company at all, you are just a number here. Very stressful company, if u are healthy, count on having a health condition before leaving.
Business Ops Coordinator (Former Employee) – Wausau, WI – February 8, 2016
Lots of variety with the work that was performed daily. Opportunity to grow and learn new things. Lots of friendly co-workers. Sometimes the days were really long during open enrollment, but everyone was there to support each other.
Customer Service Associate (Former Employee) – Pittsburgh, PA – February 6, 2016
Supervisors send email of job we will complete per day. Some days the leaders were not clear on which jobs we were to do. They had multiple new hire training's which took away the time to assist the current staff which caused errors in work. I liked co-workers.
Provider Resolution Specialist and Team Lead (Current Employee) – Miami, FL – February 4, 2016
Working within this fast-paced call center is challenging. Meeting service levels is very important in this field. Meeting your metrics is even more important. With endless career opportunities I would rate this company as a good place to work.
Career advancement, good culture
Short breaks, basic health benefits, corporate atmosphere
Licensed Health Agent (Current Employee) – Richardson, TX – February 4, 2016
All staff are very friendly and encouraging. I learn something new each day, which I love.
Coaches have all started from the bottom, which lets all telephonic workers know that they understand how we feel when things get heavy. Not something you find a lot of in other companies upper-level management.
Clinical Case Manager (Current Employee) – Austin, TX – February 2, 2016
The caseloads for the Clinical Care managers are extremely high, and there is a big problem with employee retention due to this. The benefits are also pretty bad; a very large deductable for both medical and pharmacy, so expect to pay out of pocket for everything.
Flexible work schedule, nice coworkers
understaffed, caseloads too high, very poor benefit package
Associate Network Contractor (Former Employee) – Cypress, CA – January 27, 2016
Responsible for developing the provider network (physicians, hospitals, pharmacies, ancillary groups & facilities, etc.) yielding a geographically competitive, broad access, stable network that achieves objectives for unit cost performance and trend management, and produces an affordable and predictable product for customers and business partners
The project is mainly on routing and adjudication of Claims from our trading partner to HIPAA gateway. According to the Legacy and FACETS system the claims will be routed to different system based on the Business requirement. The Validation is done on FACETS and Different legacy routing scenario and how is the stored on FACETS accumulator tables.