IS Manager - UHT-IT (Former Employee) – Golden Valley, MN – March 4, 2014
Wonderful Place to work: As a manger you are allowed to mentor your resources to be all they can be and provide any online training available that they find will assist in their career growth.
The place is full of hungry learners and has a movement going on that is bringing the Culture to the work environment that states, we all have meaning, we are all worth listening to, and everyone is accountable to the wonderful device called the mood elevator.
I have worked there for over 8 years and loved every minute of the friends I met and appreciated everyone's dedication to making UHG successful and fun to be there.
Great running Team, New buildings have great work facilities, The Well is available for Flu shots, and Bio Screens which is very convenient
Technical Support Specialist (Former Employee) – Warwick, RI – September 25, 2017
I like the job at United for some time, i was really good at it and my co workers and manager where great. It wasn't until after being there for a few years with no advancement that i finished college and moved on to another place to work. the day to day was extremely stressfull as i routinely took up to 100 calls a day. Everyone was graded on metrics , call time, ticket closures, Q&A of calls, which in the end killed it for me, they would rather i spend a few more minutes talking about the end users day, then getting to the point and fixing the issue.
I enjoy helping people get the information about healthcare that they need. The company is very well known so it was not terribly hard to sell. I am considered an independent contractor so I am not given a salary per say. It is based on commission. Initially it is very exciting.
Customer Service Advocate (Current Employee) – Vincennes, IN – September 23, 2017
Training was very thorough. Your first few months on the floor can be rough, but the more experience you gain, the better you get and the more comfortable you feel. It's a structured environment and you know what's expected of you. The pace is usually fast-one call after another. You get the chance to help people. Local management is good and fair. The technology is surprisingly old and slow, but they say this is going to change soon, so we shall see. It's straight day shift, off on the weekends, paid holidays, generous PTO. Pay is decent for an office job in this area.
Structured environment, paid time off, you learn a lot
Advocate Rep (Former Employee) – San Antonio, TX – September 22, 2017
Its a busy but fun place to work at. There is always something to do and you are always busy on the phones. Its a great company to work for, because they do take care of you as long as you do your job.
Provider Service Representative (Former Employee) – Maryland Heights, MO – September 22, 2017
Not really a bad place to work, but atmosphere is not ok. Also, the superiors seem to look down on employees, its almost insulting. I did have a great supervisor but I noticed others who weren't so fair.
Operational Trainer for Customer Service Dept (Former Employee) – San Diego, CA – September 21, 2017
Managers are very sneaky and take your approach for advancement personal and you become a target. They do not follow HR policies. You have to be in the chosen team to advance and get raises. I know I was in the chosen team and saw how unfair others were treated. The pay rate was not fair for those management didn't like.
I loved my job with United Healthcare, it was very rewarding and I would love to go back. The only reason I had to leave was because of personal reasons I had to relocate and the company didnt have a job opening in the area where I was going to move to.
A typical night at work is I answer calls from Members to help assist with their needs. I love working from home, management is attentive. I've learned you can assist people with their needs via phone. The hardest part of the job is not being able to see, touch or feel the member to assess, getting better with auditory assessment. What I enjoy about my job is when I have helped a member and they are so grateful.