There was no teamwork. Everyone was left struggling. Management had no interest in providing support or even understanding roadblocks. The environment is top down where individual contributors are treated like cattle and essentially excluded except to provide management information to make decisions they are ill equipped to make
Sr Operational Trainer (Former Employee) – Albuquerque, NM – September 19, 2017
This company is tops in their field. However, the jobs are contingent upon government contracts. The work environment is very fast paced and extremely stressful due to trying to maintain job performance expectations.
Writer/Editor (Former Employee) – San Antonio, TX – September 19, 2017
What i really liked about working at United was that i was able to work from home. I had a 14 year working history so I learned so much and was able to work in different positions within the department I was part of. Communication was key.
CUSTOMER SERVICE REP. SR.-LICENSED (Current Employee) – Horsham, PA – September 19, 2017
This place is to build your resume. In the beginning it all seem well until you are being forced to sale AARP memberships to keep your job. Systems are always having errors and you still have to take calls which effects your scores for sales causing you to miss the goal for the month but you are still reliable for their errors.
Business Analyst (Former Employee) – Long Beach, CA – September 18, 2017
I loved working for United Healthcare. I began as a Credential Coordinator and moved up quickly to Provider Information Management Trainer and then on to Business Analyst. I traveled quite a bit do perform training, which I loved. I met lots of new people as a Trainer which I also enjoyed. I think the most difficult part of the job was when my children were small and having to travel 3 weeks at a time. But they are grown now so travel is an advantage for me.
Love to get to travel and work with so many people from diverse backgrounds and cultures.
Global Support Emergency Specialist (Current Employee) – Towson, MD – September 18, 2017
The job itself can be very difficult and high stress, however the major problem is caused by management. We are unfairly audited and expected to confirm to typical call center standards although this is not a typical call center role. I have never received a raise or bonus during my time with this company. There is a lack of support/sense of team spirit.
The company expected strong work ethics and provides an fast paced work environment. Uses the team concept in all departments. Managers are given the facts at review time that NOT ALL employees can be ones that met or exceeds standards. SOMEONE has to be selected on the team as a less than meets requirements. Can advance if your supervisor supports you.