Employees are not valued The only thing taken into consideration when decisions are made is what "business impact" things have. Employees are not taken into consideration. Almost every year for the past 6 years, even top performers have taken a pay cut due to dismal raises and increased health insurance premiums and deductibles. On a daily basis, entire teams are being laid off and moved to India Performance goals are increased until even top performers are let go Most departments have quarterly work-schedule lotteries... which means you don't have control over your schedule and it changes every quarter. Any absence that is not planned 4 weeks a head is "unplanned". You can only have 3 "unplanned" absences you get put on performance warnings. This means you and your kids can't get sick and all doctor appts have to be scheduled 4 weeks in advance. Constant management change and realignment which often puts people into leadership positions for departments they do not have the basic knowledge to run day to day functions. Almost all training departments have been eliminated which makes training sketchy and inconsistent. This is not a stable place to work and employee morale is very low
Some depts have flex schedules and telecommuting opportunities
No raises, poor health insurance, depts being shipped over-seas, poor management
stressful nonsupportive, no work life balance, cutthroat
Nurse (Former Employee) – Houston, Texas – April 23, 2017
Micromanaged, stressful, non supportive, no job security, huge turnaround, salaried position so overtime is not paid. Poor orientation. Should have never taken this position. Most enjoyable part of job was payday.
micromanaged, poor orientation, overworked and not paid as salaried position
Customer Service Representative (Former Employee) – Roanoke, VA – April 22, 2017
The actual job is not difficult. The hard part is not being able to actually help members when they need it the most. You have to often deliver bad news to already struggling members and no solutions to help make situations better.
Schedule, insignificant training, unrealistic expectations from management
Customer Care Advocate (Former Employee) – San Antonio, TX – April 21, 2017
I enjoyed the job because of the professional, yet laid back environment. All of the colleagues at the job were very informational, and I could always count on them when I ran in to trouble with the workload.
Clinical Coordinator (Former Employee) – Atlanta, GA – April 20, 2017
If you started with United Health Group than I am sure you are ok. But if you were integrated into UHG through Alere, then I pity you, Unfortunately, the Alere facilities are ran off of Management who ALWAYS think that you are never good enough to even have the position that they hired you for. Each opportunity they get, they will make sure that remind you of your insignificance. If you are just starting out in the Call Center Environment so you can see how grimy politics can be in a place that pays you little to none.
Customer Service Trainer (Former Employee) – Irvine, CA – April 20, 2017
This is a very stable job with a low stress atmosphere. You can easily leave work without taking it home with you. The job may require you to learn multiple computer programs and a lot of pharmaceutical knowledge, but you'll never get paid what you deserve. Raises are infrequent and very low. After receiving the highest rating possible on every review for 8 years AND being promoted 2 positions higher... I only made 4 dollars more from the day I started.
Stop Lost Clinical Analyst (Former Employee) – Eden Prairie, MN – April 19, 2017
UHG/ Optum Appears to be an up and coming organization. They want to attract, of course the best and brightess (but don't be a person of color with to much educatiion). Cultural diversity is a major issue and if you are not of the cultural majority then you will more than likely be shunned.
Lead Systems Analyst (Current Employee) – Basking Ridge, NJ – April 19, 2017
UHG is one of the best companies to work with. Work culture is very good. A typical day starts at 8 by starting Scrum calls and various other meetings. I can hardly say that there is any hard part in the job.