UnitedHealth Group Employee Review

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Poor Management
NDM (Former Employee) –  MNFebruary 15, 2014
Employees are not valued
The only thing taken into consideration when decisions are made is what "business impact" things have. Employees are not taken into consideration.
Almost every year for the past 6 years, even top performers have taken a pay cut due to dismal raises and increased health insurance premiums and deductibles.
On a daily basis, entire teams are being laid off and moved to India
Performance goals are increased until even top performers are let go
Most departments have quarterly work-schedule lotteries... which means you don't have control over your schedule and it changes every quarter.
Any absence that is not planned 4 weeks a head is "unplanned". You can only have 3 "unplanned" absences you get put on performance warnings. This means you and your kids can't get sick and all doctor appts have to be scheduled 4 weeks in advance.
Constant management change and realignment which often puts people into leadership positions for departments they do not have the basic knowledge to run day to day functions.
Almost all training departments have been eliminated which makes training sketchy and inconsistent.
This is not a stable place to work and employee morale is very low
Pros
Some depts have flex schedules and telecommuting opportunities
Cons
No raises, poor health insurance, depts being shipped over-seas, poor management
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Compensated well at UHC.
Escalations Specialist (Former Employee) –  Maryland Heights, MOFebruary 18, 2018
While being in the customer service area was at times quite stressful it also provided me with a strong sense of satisfaction as I helped the members with their health claims.
Pros
Compensated fairly. Good location, near highway system. ample free parking.
Cons
Advancement opportunities were seemingly distributed in a questionable manner.
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Not worth it
Customer Service Representative (Current Employee) –  IllinoisFebruary 18, 2018
It’s a lot of work to do for very little pay and horrible benefits. For us to work at an insurance company our plans should be way better than they are. I’m doing the job of 4 people and not getting paid no where near the amount the job is really for.
Pros
Free lunch
Cons
Healthcare, short lunches
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Overall rating

3.6
Based on 10,321 reviews
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Ratings by category

3.5Work/Life Balance
3.5Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.4Culture