Employees are not valued The only thing taken into consideration when decisions are made is what "business impact" things have. Employees are not taken into consideration. Almost every year for the past 6 years, even top performers have taken a pay cut due to dismal raises and increased health insurance premiums and deductibles. On a daily basis, entire teams are being laid off and moved to India Performance goals are increased until even top performers are let go Most departments have quarterly work-schedule lotteries... which means you don't have control over your schedule and it changes every quarter. Any absence that is not planned 4 weeks a head is "unplanned". You can only have 3 "unplanned" absences you get put on performance warnings. This means you and your kids can't get sick and all doctor appts have to be scheduled 4 weeks in advance. Constant management change and realignment which often puts people into leadership positions for departments they do not have the basic knowledge to run day to day functions. Almost all training departments have been eliminated which makes training sketchy and inconsistent. This is not a stable place to work and employee morale is very low
Some depts have flex schedules and telecommuting opportunities
No raises, poor health insurance, depts being shipped over-seas, poor management
Customer Service Representative (Current Employee) – Illinois – February 18, 2018
It’s a lot of work to do for very little pay and horrible benefits. For us to work at an insurance company our plans should be way better than they are. I’m doing the job of 4 people and not getting paid no where near the amount the job is really for.