CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Sunrise, FL – April 20, 2016
A typical day of work open lines star all the monitor and review all my emails and star receiving calls with problems. I learn to develop a great communication with ill patients and to understand their needs at all time the management are very understandable and help us when we come health situation. co workers very niece and helpful when ever you will asked them anything . The hardest part of the job was to make people understand the polices of the company. the most enjoyable part in this job when ever we help the cancer center or any other community event we did , the company and employee will be together at al time .
At United Healthcare they support innovation and coming up with creative ways to keep moving forward in the healthcare market and they value employee input. They vacation package is one of the best I've seen. Wages are fair and comparable to the market.
Everything about United Healthcare is a pro except for the health insurance offered to employees.
The health benefits offered to employees could use improvement, the network of providers is very limited.
I've worked for UHG for over 6 years in Hartford. It was close to home and thanks to the greatest boss I've ever had, the work did not seem like work. He made it clear from the interview that "the family comes first" and set me up to work from home in the event my 2 young children get sick and I need to be close to them. He encouraged me to learn new things and get myself involved in projects with other departments. I never had to ask for a promotion or salary increase. My boss always looked out for me.
Appeals Representative (Current Employee) – Cypress, CA – April 14, 2016
This is a huge company that promotes diversity, integrity and other company values. This is a great company to work for if you don't mind being micromanaged by several different systems that are put on your computer to know exactly what you're doing every second of your shift and now requires that you click your mouse or it will allocate idle time which is time where the company considers you not to be working.
Prepares you to adapt to new changes within a company almost daily.
Customer Care Specialist (Former Employee) – Harlingen, TX – April 13, 2016
This company was very innovated, unfortunately depending on the manager and supervisor you had the experience could differ. My first supervisor was excellent, the second one was almost never available and coaching were never completed. Our company believed in values such as integrity and compassion and I feel my immediate supervisor lacked that.
Ability to learn all you have every wanted to know about Medicare and Retirement insurance.
Sr. Business Analyst (Former Employee) – Minnetonka, MN – April 9, 2016
Depending on which company you work for under UnitedHealth Group will determine the type of experience you will have. UnitedHealthcare and Optum are both companies that are under the UnitedHealth group umbrella; in reality they are all the same company functioning as their own entity at this point.
My best experience was when I worked at Optum. Optum is a very fun company to work for and they have a lot of new and exciting ventures going on!!
Every departments culture functions differently, depending on the department will depend on the experience that you have with management.
Co-workers tend to be very competitive, making it hard to really connect and trust to collaborate. From my experience management encourages this.
If you lean on peers for help and UnitedHealthcare, you will be reprimanded.
They have a very nice cafeteria.
Self paid medical insurance, You will pay a premium out of your checks, and pay 100% out of pocket until 3, 000 dollars has been reached, At that point the 20/80 company split kicks in.