UnitedHealth Group Employee Reviews

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Senior Data Analyst (Former Employee) –  San Antonio, TXNovember 19, 2017
A typical day at work, would be full of learning and helping others.

What I learned was to work in a group and as a team come up with solutions.

Management, is an equal opportunity employer and make sure that everyone is satisfied.

Workplace culture, is very nice

There was no hard part of the job at the moment.

The most enjoyable part of the job was to provide Excellent Customer Service.
Pros
Get to learn a lot, everyday something new
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you cant acutally get hired on like you are promised by temp agency
Customer Service Associate (Current Employee) –  Reno, NVNovember 19, 2017
It is low paying and no benefits. You spend approximately a year or more working as a temp and only the top 5 people of the season are actually offered work and only if they have had no absences or tardies in that yearès time.
Pros
nice environment
Cons
short breaks
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Good pay, security, benefits, but the lacking in other areas
Senior Provider Resolution Specialist (Current Employee) –  Phoenix, AZNovember 19, 2017
The pay, benefits and hours are great. However call center representative jobs are extremely stressful and overwhelming mostly due to the significant lack in meaningful and applicable training experiences. I went onto the floor feeling extremely unprepared for what was expected of me. It's a sink or swim mentality that leads to high turn-over rates. If you stick with it, it does get easier, but the lack in communication and inconsistent information being provided raises stress levels and takes away the ability to feel successful.
In terms of other positions, I have not heard people complain. They seem very happy and satisfied with their work and the ability to move up in the company.
Pros
Great schedule, benefits
Cons
Lack of effective training
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Toxic Work Environment
Coordination of Benefits Specialist (Former Employee) –  Duluth, MNNovember 19, 2017
Employees are not valued and often worked way over 40 hours a week. Managers change constantly. Poor training. Little to no recognition of employees that go above and beyond for either the company or the member.
Pros
Income
Cons
Pay, management, training, work culture, work/life balance, no respect.
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Optum was a very stressful place to work
Customer Service Representative (Current Employee) –  Horsham, PANovember 19, 2017
High emphasis was put on selling AARP memberships, with keeping the length of telephone calls to a minimum. Tough to do when speaking with seniors who are used to talking out features and benefits of a product.
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Could have been a great place to work
Utilization Review Nurse (Former Employee) –  MarylandNovember 18, 2017
pros
Great onboarding
excellent technology
cons
treats professional staff like factory workers----------------------------------------------------------
Pros
Good onboarding
Cons
poor management
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Productive fast pace
Customer Care Professional (Former Employee) –  Houston, TXNovember 18, 2017
A typical work day was very fast paced environment . During my typical workday, I am responsible to keep in touch with clients update them on our progress and make sure they are satisfied.
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About the culture
Instructional Designer (Current Employee) –  Horsham, PANovember 18, 2017
For such as large company, the culture of each business unit is very isolated. Management claims to want to increase employee engagement but allow for a limited number of access paths to implement.
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data modelling
Senior Big Data Analyst (Current Employee) –  MinneapolisNovember 17, 2017
Assist in research and developed data mining and modeling by collecting, cleanse, and provide modeling and analyses of structured and unstructured data used for major business initiatives.
Assist in loading data from Hive and imported to Python for data analysis and Tableau for visualization
Partner with management in the recruitment and selection of new employees and consultants, ensuring quality support in growing service.
Lead and participate in projects, manage escalations, assign work, and interface with program office on service delivery improvements
Pros
growth
Cons
management
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House calls program meets the needs of home bound patients.
Family Nurse Practitioner (Current Employee) –  RocksvilleNovember 17, 2017
Optum is an interesting place to work. Patients are created with respect. Do house calls, sometimes with very heavy traffic. Hardest part is reschedule appointments. Enjoyable part is working with patients in their homes.
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Please research first!!
Provider Data Specialist (Former Employee) –  GREENSBORO, NCNovember 17, 2017
Yes you may think this is an easy position.......Not ! What they don't tell you is that after so many minor defects you will be fired, the health plan sucks (they barely pay for anything), if you don't get all you need in training you have to catch on the best way you know how, theres daily changes on scripts and rules so you will always get defects, the pay is definitely not worth the stress. The providers never have time to talk to you, they either hang up, curse you out or just don't answer. Save yourself a headache and do not apply to this call center!!!
Pros
Work schedule is mon - fri
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Horrible Experience
Medical Assistant (Former Employee) –  Grand Prairie, TXNovember 17, 2017
When I interviewed, I thought this place would be great.. turns out it wasn’t! Manager Latanya Johnson is very rude, disrespectful, not a team player either, and she’s a MANAGER, did not know anything clinical, turned away sick patients who were only 10-15 minuets late! Coworkers on the other hand, a few were okay but drama, it was a small clinic. Not very helpful, tend to leave you on your own to figure everything out, I would never work for WellMed / United Health again. Very unprofessional and their benefits suck!!!!
Pros
Pay okay, free lunch
Cons
Rude, disrespectful, careless
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Terrible Company to Work
Wellness Coordinator (Current Employee) –  Atlanta, GANovember 17, 2017
-Mgmt is awful
-Benefits are terrible as far as co-pay, deductibles & premiums are high.
-Salary increases & bonuses are below social security annual increase.
-Workflow process changes at the drop of a dime without prior testing.
-Internal candidates are treated like external candidates when it comes to job growth, you are required to meet every job requirement listed.
Pros
none
Cons
growth advancement is almost impossible, benefits are terrible, no work life balance
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Many oppourtunites for advancement
Patient Care Coordinator (Former Employee) –  Henderson, NVNovember 17, 2017
Great culture, you have to be able to adjust to constant changes, fast paced.
Down side is that there is not a lot of flexibility to go part time only full time offered.
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Customer service
Pharmaceutical Account Representative (Former Employee) –  Richardson, TXNovember 17, 2017
Fast paced easy going family oriented enjoyable relaxed promote within great benefit resourceful good work ethics environment employment company to work for
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Great working experience
Senior Business Analyst/Project Manager (Former Employee) –  RemoteNovember 17, 2017
I worked with a group of telecommuters and communication was of utmost important. It was a wonderful experience working with others, all of us telecommuters including our supervisor. Everyone went the extra mile to work together, communicate well and accomplish the goals that were set for us by management.
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Bleeding Edge Software Development
Consultant (Former Employee) –  Minneapolis, MNNovember 17, 2017
Great team members, willingness to go the extra mile to meet deadlines and sales objectives. Extensive software development experience gained which easily applies to future job advancement.
Pros
Teaming
Cons
Inexperienced Management
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Good entry level starting point
Provider Services Representative (Current Employee) –  Miramar, FLNovember 17, 2017
Good entry level starting point, opportunity for advancement and learning. Definitely strict with adherence. Great resume addition, pretty easy job once you know how to successfully execute your position.
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Advancement and acknowledgement
Senior Pharmacy Tech (Former Employee) –  Overland Park, KSNovember 17, 2017
OptumRx is constantly making changes due to switching out management and was becoming unorganized. All the jobs are the same level same pay year after year due to the constant changes the metric are retro leaving you without a raise. They don't acknowledge you individually and use you in positions that require more pay but doesn't pay you for them because you aren't officially in the role. Overall OptumRx is making changes but mainly to benefit the company.
Pros
Relations you build
Cons
Management
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Great Company
E&I Benefits Advocate (Current Employee) –  Greensboro, NCNovember 16, 2017
UHC is a great company to work for if you like a call center environment. Decent benefits, decent hours, fair management and good pay. Overall this is a great place to work
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Overall rating

3.6
Based on 9,461 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.5
Job Security/Advancement
3.2
Management
3.2
Culture
3.4