Pros: benefits are decent, bonuses, pay
Cons: no interaction with supervisor, not enough off the phone time, mentally exhausting
A typical day is going in, sitting on a computer for 8 hours and answering phones to assist members with their health insurance needs. Have never met my direct supervisor and have a hard time trying to contact them for questions or advise. Had to go to extensive measures to opt out of mandatory overtime as I have a family and other personal issues that prevent me from working over 8 hours a day. Not enough time to work on the commitments that we have to set to fully satisfy the members.