Excellent Managed Care Organization, benefits are stellar and work environment has been a source of learning and challenged me as a professional
Pros: Excellent benefits, longevity, pleasant work environment
Cons: Very large MCO, difficult to have knowledge of all facets and how they affect one another
A typical work day consists of case managing high risk obstetric and pediatric cases in conjunction with a multidisciplinary team. Utilization review, management as a major focus coupled with patient centered care to include: assessment of the patient/family, determining biopscyhosocial barriers, implementing resources in an effort to remove those barriers.
United Healthcare, Inc. is a vast system on both a national and international scope. However, my direct supervisor as well as the senior management and medical directors that I interact with regularly provide a supportive, personalized approach that offsets being "a number" versus a valued asset to the company.
I thoroughly enjoy those that I work with. I feel it is imperative to have a professional, yet personable relationship with those I work with and value their professional input while at the same time feel the majority of those I work with I am able to call friends.
The most difficult part of my job currently is being faced with a patient who has social needs, however, resources are not available within the community or their benefit summary to meet their needs. In those instances which are frequent, it is imperative that I utilize my critical thinking skills, however, there are times despite this that a client's needs are not fully recognized.
The most enjoyable part of my job affecting positive change in the lives of the people I serve. In doing that, learning about the patient's I assess and follow-the lives they have led, changes they have made, and the strengths they have developed or develop as I follow them are very rewarding. Moreover, healthcare is constantly changing and provides ongoing opportunities to learn and grow as a professional whether that be from your peers, administrative support, or medical experts.