Member Services Representative (Former Employee), Oldsmar, FL – August 27, 2014
UHC's Member Services program is impressive however once you hit the floor you are expected to retain the knowledge you learned. It's not a easy ride but the supervisor team at that time was great with working with staff over schedules.
Customer Service Representative (Current Employee), Indianapolis, In – August 27, 2014
Pros: great atmosphere co workers
Cons: job is only temporary position...seeking longevity
Make calls welcoming member to thier health plan, going over basic information, change PCP, address, number if needed. Also make orders for ID cards and handbooks if requested using Facet and Macess systems
Educator, Customer service professional , Prioritize
Senior customer service representative (Current Employee), Las Vegas, Nv – August 24, 2014
Pros: great benefits and work hours
Cons: repititious and short staffed
Non stop incoming calls, educating members and providers, as a team captain of 10agents making sure they are abreast of all new procedures and assist with problem calls. The hardest part of my job is that we are short staffed and customers complaining of hold times, but I always resolve their issues and give them the time they deserve. The best part – more... of my job is the hours, location from home, my peers, my benefits, and that I get to educate members and resolve complex issues and be appreciated for it. – less
Pros: they offer benefits the following month after hiring.
Cons: benefits are very expensive, company does not take pride in employees
United Health Care was simply just not an company for me. The company does not at all care about the employees past the building that they work in. I was hired as a Provider Phone Rep, and a month after my training I was told they would be blending the dept with the claims dept. This meant twice the work that I signed up with no pay increase. Not to – more... mention that the first raise we were promised after training was never given, because the management then said it was given at discretion. The provider phone rep position mainly consist of Provider calling to find out why their claims were not paid, which as a result of expect to almost ALWAYS get yelled at from the doctors office. In addition to the company policy is that supervisors do not take escalation calls, they have employees take messages and state the call will be returned with 48 hours.. The providers really dislike that and most times the supervisors do not call back which results in the reps taking another angry call. Lastly, don't take this position thinking your healthcare will be cheaper. Benefits are VERY expensive, (my family of 5 paid almost 500.00 month, and the deductible was still 3500 a person, and 10,000 for the family) they don't even offer last quarter carryover on their employee plans. – less
Recruiter (Former Employee), San Francisco, CA – August 22, 2014
Pros: all good
I worked there a few years back so cannot recall many details. I do recall they offered a flexible schedule which was important to me at the time. I really liked my co workers-we had a lot of fun potlucks and a variety of team building exercises. The only reason I left is that our department was outsourced.
Sr. Appeals and Grievance Coordinator (Former Employee), San Diego, CA – August 19, 2014
Pros: great atmospher
company has proper means of addressing concerns or inquiries with either management or HR. pay is great, everything is provided for you, overtime available, streamlined process, overall a great place to work.
Home Rep Customer Care Profesional (Current Employee), Greensboro, NC – August 19, 2014
Pros: the co workers, team bonding events
Cons: hipaa and medicare regulations
Taking calls from Medicare patients about claims and benefits, reaching out to doctors and pharmacies to help correct billing discrepancies. I work with very polite co workers who go above and beyond to help our members. The hardest part about the job I accepting the fact that all problems don't have solutions. the most enjoyable part is the satisfaction – more... that you have helped someone who has no where else to turn for assistance.With this job, I have learned patience with our senior citizens, medical billing, HIPAA rules and regulations and working with retirees. Management is there to help you get to where you want to be in the company as long as an honest effort by the agent is given. – less
Provider Phone Rep (Current Employee), Maryland Heights, MO – August 15, 2014
Pros: career opportunities
Cons: the short breaks and the fact that they arent willing to work with you as far as a schedule goes
a typical day at united health group is alway filled with surprise. Since i have been employed at uhf i have learned tp be very patient. When dealing ith the providers that call in to our company , you will have good days and some bad. the managemnt as well as co workers are very supportive. the hardest part of the job is ll of the policy the you have – more... to be aware of to ensure that you protect the consumers privacy. – less
Sam Edit Adjuster (Former Employee), Telecommuter ny – August 15, 2014
Pros: pto time was good
Cons: felt like just a number that you could be easily replaceds
Hard to feel like a important part of the company. Hours were flexible... It was required to work minumum 10 hours a week overtime for 6 years then it was all pulled away. Company's answer was you shouldn't depend on overtime...
Senior Customer Service Representative (Current Employee), Shavano Park, TX – August 13, 2014
Pros: good work hours and pay
Cons: medical benefits not so great. high oop after deductible is met.
I am grateful to have a job. The customer service position is a wonderful opportunity to assist Medicare Beneficiaries with the education and knowledge needed for them to understand how their benefits work. I enjoy helping those less fortunate in knowledge understand how Medicare works and what is required of them.