Family oriented workplace with flexible hours
Customer Care Professional (Former Employee) – Utica, NY – January 11, 2016
I worked from home for the last 6 years of work. I handled several phone calls from both, provider and customers, and answered detailed Health Insurance questions, or routed a claim related issue to appropriate department for resolution. I learned several ways to accommodate the customer or provider, under, sometimes, irate circumstances. Management was available when needed and worked with the employees and customers interests as needed. My co-workers were very nice, well respected, individuals that treated everyone in a professional manner. The hardest part of the job was telling a customer that their medical claim could not be paid, due to their specific Healthcare coverage under their Employers plan. It was especially difficult when it was a life threatening diagnosis. The most enjoyable part of job were the flexible hours, the overtime and holiday pay, and again, the positive feedback from the public that I dealt with daily.
Overtime, holiday pay, able to work from home