UnitedHealth Group Employee Reviews

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Call Center job
Health Advisor, Call Center (Former Employee) –  San Antonio, TXNovember 13, 2017
This company really focused on making sure that you could provide excellent customer service. The length of training was perfect and you get a lot of guidance.
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Work unappreciated
Supervisor/Manager (Current Employee) –  Overland Park, KSNovember 13, 2017
unappreciated at all levels. recognized company holidays are not permitted to be taken or in lieu of days permitted. Very inflexible. poor benefit structure given a health care company.
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Good Place to work at
Certified Pharmacy Technician (Current Employee) –  Irvine, CANovember 13, 2017
It's a good place to learn about the ins and outs of PBMS.
Taught me how to be more proficient in excel and word.
The hours are great and no weekends.
Pros
Supervisors are great
Cons
it's very competitive
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Positive work Enviorment
Customer Service Representative (Former Employee) –  Charlotte, NCNovember 13, 2017
Due to this being a call center there are stressful intense days and then there were days of relaxation. There was a lot of changes taking place when I was an employee there. Communication for employees were minimal. Requirments as CSR changed weekly.
Scheduling was the difficult part of the job for me trying to have a home and workplace balance.
Pros
breaks, benfits
Cons
to many changes affecting work hours
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Unprofessional
Customer Service Agent (Former Employee) –  Concord, NCNovember 13, 2017
Very unprofessional. Disrespectful managers and very stressful and uncomfortable setting.no room for advancement.just a dead end job.no flexible hours.
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Good benefits, but expect drama - It's a call center
Patient Services Advocate (Former Employee) –  Las Vegas, NVNovember 13, 2017
If you come to work and just do your job you would probably be fine, but do expect drama and favorites being played by supervisors.
It is a typical call center job where they expect you to spend your entire shift on the phone, there are usually no breaks between calls and there are pretty high metrics to be met every day.
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There was nothing to do there
Call Center Advocate (Former Employee) –  Concord, NCNovember 13, 2017
This was the worst most unorganized job I have ever worked for they didn't care about the members all they cared about was numbers and the time you talked to a member on the phone they didn't care about the members situation you were to only talk for 6 minutes and that was is regardless of the persons situation.
Pros
They had days where they gave you snacks and had dinners
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Great for college kids
Customer Service Representative (Former Employee) –  Charlotte, NCNovember 13, 2017
call center environment. No rule are the same day to day. Management had their favorites. The most enjoyable part of the job was getting paid every week. The initial pay was $9.50...ending pay was $10.50/hr. That was 4 years ago.
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Great Place, great people good company
Full Stack Developer (Current Employee) –  Southfield, MINovember 13, 2017
Excellent place to work. very supportive people and very good management group.employee benefits also very good. career growth also very good as always more opportunities to explore on different tasks.
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Great place -undergoing staff consolidation
Service Coordinator -Financial Services Group (Former Employee) –  Hartford, CTNovember 13, 2017
Great place to work. I was a service coordinator which is close to a delivery lead position. Due to cost cutting I was let go.


Otherwise the work was challenging and rewarding; the mentorship was very good also.
Pros
free coffee!
Cons
parking
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Great company to work for
Customer Service Professional (Former Employee) –  Greensboro, NCNovember 12, 2017
They offer a very thorough training program to new hires. You are part of a team. They do offer advancement within the company. It is a call center, so there is stress involved.
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typical day
Senior Pharmacy Technician (Former Employee) –  Overland Park, KSNovember 12, 2017
Typical Day 50-70 calls per day. I learned members are very important. Management do not understand a role as a pharmacy tech .If there were better software and more education for members and about their accounts and medications the job wouldn't be as stressful. The hardest part of my job is not being able to help or provide the right info for the member. The most enjoyable part of my job is talking and helping different people from all over the world everyday.
Pros
great benefits
Cons
overworked technicians
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fun work
Advocate (Current Employee) –  Orlando, FLNovember 12, 2017
its just all around a great place to work
I wish i had more room to talk nut i just want to keep it sweet and easy i loved when my company was optum
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Good working environment
Sr. Data Architect (Current Employee) –  Atlanta, GANovember 12, 2017
Good company overall, good working culture, average health benefits though. The negative part is too frequent reorgs with unstable management structure.
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Great purpose, but low salaries and too many layoffs
Business Analyst - Healthcare (Current Employee) –  Tampa, FLNovember 12, 2017
Great purpose, but low salaries and too many layoffs.
Telecommuter option is great. Company is actively working in bettering it's culture. Staff still awarded to holding information rather then sharing it.
Pros
Purpose
Cons
Low salaries and too many layoffs
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An Amazing Place To Work
Provider Resolution Specialist (Former Employee) –  Frederick, MDNovember 12, 2017
UHC trains their employees very thoroughly, they provide ongoing support. Employees receive competitive pay, an amazing benefits package, paid time off such as vacation and sick leave. There is room for advancement within the company and they offer telecommute. After about a year with the company, I was able to work from home.
Pros
Pay, benefits, advancement oppertunities
Cons
None!
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Customer Service, Call center
Customer Service Agent - Call Center (Current Employee) –  Orlando, FLNovember 11, 2017
A typical day is sitting at your desk, answering incoming phone calls. You are timed on the phones calls. Breaks and lunch breaks are timed, if you take excessive time, you will be coached
Pros
Easy job
Cons
Timed for personal breaks
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Ok
Claims Quality Analyst (Former Employee) –  McDonough, GANovember 11, 2017
I like the company until my position was eliminated. A typical day at work was not stressful but well balanced. The company supports a life balance work environment.
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Ship sinks with a bad Captain
Credentialing Coordinator (Current Employee) –  Atlanta, GANovember 11, 2017
Optum is a great company. Wipro Management needs to consider who is put in leadership positions. Torri and Lori are awesome! Helping be is always good
Pros
Great Employees
Cons
Work/Real life balance (for me)
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A regular call center job.
Account Executive (Former Employee) –  Orlando, FLNovember 11, 2017
If you've worked at a call center, you know what to expect. Expect all that and you have Connextions/Optum. The coworkers are the greatest, the managers are conniving, and the Op Managers are only concerned about themselves, and they lie. They say they will work with you if you're in school however, that was false.
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Overall rating

3.6
Based on 9,454 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.5
Job Security/Advancement
3.2
Management
3.2
Culture
3.4