The only positive side to working to UHC is flexibility on your schedule. There isn't a growth opportunity based off education and experience. Most people are over worked and doing double duty because of high turn over. There aren't any incentives and overtime is the only way they can keep steady on client numbers. I have never seen such dated material and processing. I am left speechless in a position where I cannot move up based on their scaling. The hardest part is investing so much time knowing you won't get anything in return.
its a job
no breaks, no lunch, over worked and never get caught up
Customer Service Representative (Former Employee) – Roanoke, VA – July 3, 2016
Its a good company to work for. I work for this company and did alil bit of selling the medicare part d program as well as doing the mail order and had the pleasure of working of the phone and just processing orders
New Day Claims Processor/New Day Operations Expert (Former Employee) – Oldsmar, FL – July 2, 2016
Everyone would have to come in for my shift and log on and would be literally watched all day and if you got up to use the bathroom or your 15 minute breaks you had to make sure your manager knew where you were at all times, now this was in the in-house claims dept. Other departments were not like this. Career advancement was almost impossible unless you knew someone who could help you post out to another dept.
Company Cafe, Flex Time, Ability to work from home
Extreme Micro Management, Were not allow to talk while you were working
I have learned much about dealing with the Senior population in this role. How to deal with difficult customers, and turn it into a positive experience most of the time. The hardest part of the job is sitting in one spot with a headset on for 8 hours a day, and then up to 10 hours a day during Medicare Season.
One the plus side, I really enjoy the bonuses. Hard to find a job that you can work from home, make a salary and bonuses now. For me it is a plus.
Behind the scenes managers often target employees unethically
Health Care Services Coordinator (Former Employee) – Phoenix, AZ – July 2, 2016
Some managers because they have the freedom of discretion, abuse their power. Often times managers speak to employees rudely and condescending. It is hard to move up especially when managers do not like you for personal reasons. Managers don't greet employees . Work life balance is hard to maintain at this company. The managers often play favoritism. While some employees are able to come in later and make up the time at the end of their shift other employees are given occurances for being 5 mins late. Where managers are able to come in late or leave early to handle personal matters without penalty. Unless you are a nurse or management you don't have any wiggle room, and many employees who work under Optum Health want to move to different areas in the business because of how uncomfortable they feel because managers treat them like they aren't an important part of the company. Managers have too much freedom and no one is paying attention to the way the employees are being treated, talked to or handled and many employees are too afraid to say anything or to call HR for fear of retaliation.
Customer Sr. Representive (Former Employee) – Braddock Hills, PA – July 1, 2016
"POSITIVE" and "PROFESSIONAL",yet "COMFORTABLE" work environment. The Management were extremely Professional, and extra Compassionate. I have "ONLY POSITIVEITY" for this company. My work experience was a "5-STAR" review over all the Company was an outstanding experience. I only wish I got hired on within the company. All Employers, Employee's, and even the UHC members were So Compassionate, and Understanding, extremely helpful with any question. The work environment was Professional yet Relaxed, a no pressure. Management made me feel so welcomed and the "Management was Appreciative to all the F/T Temp. employee's. I would go to work within this company at any opportunity that I would have ....!!!!
United Healthcare=Excellent Work Environment, and extremely Professional, and Compassionate, management.. OVER-ALL EXPERIENCE== "EXCELLENT'"
EXCELLENT WORK EXPERIENCE, Management and other employee's were so COMPASSIONATE, and SUPPORTIVE.. ONLY "POSITIVITY" from this job.
Customer Service (Current Employee) – Cypress, CA – June 30, 2016
A typical day at work is great. Being a telecommuter I have the ability to have a balance of work and personal life. However, this company pays under the national average for a Senior Grievance Coordinator position. The management states that pay on or above average for the same position.
Medical Records Technician (AdvantMed) (Current Employee) – Honolulu, HI – June 30, 2016
On a typical day at work, I go to the assigned medical clinic to retrieve the requested medical records and gather the information that is needed with the help of the very friendly receptionists. I then upload all medical records into the system. I haven't had any need to get involved with management, so as of now management is great. With my position, I don't have any other coworkers that I see on a regular day to day basis. The hardest part of the job would have to be when the clinic or myself is unable to find the patients medical records. The most enjoyable part of the job would have to be being able to travel to new clinics often and meeting new people everyday.
Interesting health care field, good work experience
Psychiatric Nurse (Current Employee) – Dover, DE – June 29, 2016
Variety of area's to work which includes adults, adolescents and substance abuse clients. Communication among staff and management is slowly improving. Generally co-workers act as a team. Opportunity to educate clients and families about medication and resources available. Positive working relationships with numerous Physicians and staff to benefit client care.
I enjoy being able to help people so this is a job that allows me to do just that. I have learned so many new skills while being employed with them. I love a challenge and this job has been a challenge.
Somewhat flexible schedule
Our benefits are not that great, healthcare needs to be improved