Sr. Medical Coder (Current Employee), Ontario, CA – November 5, 2014
Come into my office and code some charts 50-100 charts a day. I sometimes have meetings about twice a day. I visit an doctor's office once a month to see if they have any questions about documentation.
Provider Service Representative (Current Employee), TN – November 4, 2014
Pros: great hours, paid holidays, open to employee input
Cons: poor benefits, poor staffing, lots of favoritism
I was hired on with the expectations that this is not like other call centers at all and the environment is so different and bonuses galore yada yada yada. Well surprise surprise it is just like any other call center and I havent seen one bonus yet (including my "guaranteed" 6 month raise). The supervisors do put forth an effort to make it somewhat – more... fun and inviting but other than that I dont know what they really do to help the employees. They never deal with real problems on the floor and that just baffles me. One great thing about the company is the vital signs they do each year where they really take into account feedback from every employee. that is not something Ive had a previous jobs at all and was very impressed! Benefits offered by the company are ridiculous considering they are an INSURANCE company!! – less
Claims Service Representative (Former Employee), Miami, FL – November 3, 2014
Pros: surrounded by great co-workers
There was never a dull moment at United Health Group. I was able to assist many healthcare professionals with their claim needs and some insisted to have a direct line to speak with me on their next inquiry
My time with united healthcare has not only been pleasant but it has also changed me as a person. The values of the organization have become a part of my every day life outside of the workplace. My family and friends have also noticed the change and it is a wonderful feeling. I've been employed only a year and have received two raises and a bonus. Don't – more... be mislead by some of the previous reviews. I am 23 and i've been employed at a few top organizations but this by far has been my best employer yet. – less
claims (Former Employee), pittsburgh pa – October 28, 2014
Pros: flex schedule
Cons: short breaks, mandatory ot
This company is a horrible place to work. The management is changing constantly. It's very unorganized. The benefits are a joke and they are outsourcing jobs left and right to India. The bonuses are horrible and pay not so great.
Claim Processor (Former Employee), Eau Claire, WI – October 27, 2014
I used to see this company as very rewarding, professional, and beneficial. However recently, my opinion is forever changed. I have to agree with some other reviewers. You are constantly being watched, micromanaged, and treated like a child. Managers are unprofessional, they repeat favoritism, and you even get harassed from time to time. You get treated – more... as if you are a slave. You also have to expect overtime. Even when you cannot work it you can also get in trouble.
Besides the benefits, this job is worthless. You have a very hard time moving up within the company. They are transferring many jobs overseas (hydrabad) where no one over there is held accountable for anything incorrect. Also your pay increases are very slim. If you get one it's a max of .30 for the year. They do not usually promote within. I can't tell you how many times i have seen external promotion where they had no experience in anything healthcare related. they make it EXTREMELY difficult to get raises. Basically if you get in trouble for anything at all, even for production (as in you had a hard time meeting standards regardless of whatever reason) you will not receive a raise.
The company is only beneficial to you if you wish to be a Manager.
They only look for the best interests of themselves. Greedy.