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UnitedHealth Group
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1,926 reviews

UnitedHealth Group United States Employee Reviews

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great work place
Sam Edit (Former Employee), Maryland Heights, MOMarch 17, 2015
busy fast paced room for advancement it was a great opportunity. full time working at own pace meet minimum requirements
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Great building to work in, good food.
PHD SPECIALIST/ICS ENROLLMENT SPECIALIST (Current Employee), Minnetonka, MNMarch 17, 2015
Pros: Great People
Cons: Hard to move up
The best thing about working at UnitedHealthcare is the people I work with; they are the best. The hardest part of the job is maybe having to tell a Senior that they can't get coverage until October, due to Medicare rules. The most enjoyable part is being able to help someone get their coverage.
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Health care insurance
Healthcare Advisor (Former Employee), San Antonio, TXMarch 17, 2015
Pros: Lots of diversity
Cons: There is a rumor mill
Training was 16 weeks long. They made sure you learned everything you needed before placing you on the phones. Co-workers were sometimes a challenge. That goes with the territory in any call center. Enjoyed talking to the consumers. Felt like the company had gotten too big and it was easy to get transferred to the wrong department. I had a call for critical care insurance one day and after two hours no one there (even management ) knew how to contact that department. Critical Care is like AFLAC, it pays a lump sum if you have a catastrophic illness. What I did not like the most is that people whom wanted to have direct debit of their bank account stopped got pushed into a tornado of different departments and no one attempted to stop the direct debits, their only option was to pay $36.00 to have it stopped at their bank.This is very sad that people with little education or senior citizens would have to go through this.
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Decent pay but weak management structure
Customer Service Advisor (Current Employee), Miami, FLMarch 17, 2015
Pros: Pay, breaks, lunches
Cons: Management, scheduling
Even though this job is stressful, I did not have a problem with that - that's the nature of working at a call center. However, there are so many issues with management that it makes your personal life suffer as a result.
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wonderful work place with wonderful benifits
Customer service (Former Employee), Costa Mesa, CAMarch 16, 2015
my typical day at work was taking about 80 to 100 calls from members. i learned many things like multitasking at a very fast paste and satisfying the members needs, i also learned many new computer skills. had amazing coworkers and together we helped each other up to lots of new opportunities. hardest part of my job i can say would be the drive but that never stopped me from being at work on time. the most enjoyable part of my job was knowing that i satisfied the members needs and answered every question the member needed answered to the best of my knowledge.
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Sr Administrative Assistant to marketing and development.
SR Administrative Assistant (Current Employee), Houston, TXMarch 15, 2015
Typical day includes supporting six regional managers that travel 100% of the time, as well as the CEO and 17 of his staff located out of state. While the company is great, the benefits are sub par based on out of pocket cost considering it is the insurance provider.

Hardest part of my job is the commute and travel, being a single mother it would be better for me to accept less money and be closer to home so as to not have the work day plus 2.5hrs of commute.
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nice people job sucks
PCU (Current Employee), Horsham PAMarch 15, 2015
Pros: nice people
Cons: pay everything
nice people job sucks hard for no reason, too strict with metrics, people hate the job because they need to make it less hard to make numbers
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Good place to work
Provider Representative (Current Employee), Oldsmar, FLMarch 14, 2015
Pros: pay, benefits
Cons: nothing
Great pay, great benefits, fun place to work. Management is a little lack, but all in all a great experience. Would recommend it.
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United Healthcare
Community & State Appeals Resolution Analyst (Current Employee), Houston, TXMarch 13, 2015
Pros: room for advancement
Cons: the pay rate/salary
United Healthcare is a good company to work for. There is room for advancement and growth with in the company. The only downfall is the pay range is not suitable for the cost of living in Houston, TX.
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Good work environment
Provider Data Specialist (Current Employee), Moline, ILMarch 13, 2015
It's company that offers options as far as work at home which gives flexibility. Competitive pay with quarterly bonuses.
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Great supportive coaches and collegues.
Provider Customer Service Representative (Current Employee), Oldsmar, FLMarch 13, 2015
Overall enjoy each day at work. I truly take pride in providing quality Customer Service. Everyone is very supportive. Currently seeking employment closer to home.
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Typical tight employee grouping in tight spaces
Electronic Eligibility Business Systems Analyst (Former Employee), Duluth, MNMarch 12, 2015
Pros: great place to make a career
Cons: pay was low for position
Electronically processed insurance eligibility information in a variety of formats from many large insurance customers.
Lots to learn in a short period of time.
Nice co-workers, friendly managers.
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compatible benefits and work/life balance to most major corporations
Sr. Provider Claims Resolution Specialist (Current Employee), Frederick, MDMarch 12, 2015
Pros: commitment to employee engagement
Cons: sometimes quality is exchanged for quantity
United Health is not unlike most major corporations it is what you make of it . Overall UHC is a great place to work. Our commitment to customer satisfaction is unmatched in the industry
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Great work place to utilize your skills
Data Entry Clerk-Senior (Current Employee), Wauwatosa, WIMarch 12, 2015
Pros: flexible schedules
Cons: insurance facility experience
On a day to day base I have to have so many medical claims done per day based off quality and production. I process claims for Medicare and Medicaid ages 65 and older. I call different healthcare facilities and hospital to get addition information about the patients if needed in order to process that claims that I am working on.
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Depends on Management
SAM Edit Claims Supervisor (Current Employee), Chico, CAMarch 12, 2015
Pros: room for growth
Cons: very frugal, not many perks.
If you have a great manager it won't be that bad. They follow the VEPS management model and don't deviate from it. There is a lot of room to grow but you need either an internal referral or they almost always hire managers externally.
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Laid back environment with strong training
Wellness Coordinator (Current Employee), Eden Prairie, MNMarch 12, 2015
Pros: great co-workers
Cons: little room for advancement
Being a Wellness Coordinator is very rewarding, in that you work directly with individuals in the community who need support in managing their health care. After working with clients for an extended time, you can see the changes they make for themselves and the positive outcomes affecting their health.
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Pure poo
senior edi (Former Employee), colorado springsMarch 12, 2015
Pros: no one gives a poo
Cons: poo management
If you want you payments managed by a drug addict and a director with no back bone, then this is the place for you. The "manager" of EDI smoked pot in the parking lot, and belittled her employees everyday. The director has no backbone and can't stand up for his employees. Worst company to date to associate yourself with. If you choose a clearinghouse, avoid this one. They currently employee incompetent staff who would rather gossip than work. You'd be better off hiring offshore than them. Top that off with an employee being abusive, and once reported he got a raise. Shame on you and the poo lords you are.
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They will never let you advance
Senior Customer Care Professional (Former Employee), Hooksett, NHMarch 11, 2015
Co workers are great, Supervisors act like teenagers. A typical day includes about 80 calls from members answering questions about benefits or claims, if a situation escalates to a supervisor you can bet that supervisor ends up having a regular employee do the work or just drops the ball. The best part about the job is the bonds you make with the other employees you work with but the worst part is that you are treated like a disposable employee and if you get into the customer service told they will never let you advance. when you are hired they tell you that after a year you can transfer anywhere in the company and they want to help you advance, however because their turnover rate is so high they are always desperate for employees in the customer service dept they will put a block on internal transfers so you are stuck in a dead end job.
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UHC had alot of work but the benefits out waged the work
Senior Billing Analysts (Former Employee), Cypress, CAMarch 10, 2015
Pros: everything
Cons: hard to leave
UHC WAS A GREAT PLACE TO WORK. THEY BENEFITS WERE OUTSTANDING. THE TEAM WORK WAS ALWAY IN PLACE.
MANAGEMENT WAS HELPFUL AND WOULD GO OUT OF THEIR WAY TO HAVE A SUCCESSFUL TEAM.
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Good place to work, Family life balance is great
Employer Installation Analyst (Current Employee), Richardson, TXMarch 10, 2015
This company is a very good company to work at if you have a family. They have a flexible work schedule with great benefits.

About UnitedHealth Group

When you work to better people’s lives, one of those lives will always be yours. We have modest goals: Improve the lives – Read more

UnitedHealth Group Salaries

Customer Service Representative
$30,000 per year
$13.93 per hour
Senior Customer Service Representative
$32,000 per year
Case Manager
$71,000 per year
Provider
$37,000 per year

UnitedHealth Group Photos

OptumRx volunteers serve hot meals to 150+ guests at Mary’s Kitchen for the homeless.
UnitedHealthcare employees volunteer at St. Louis Food Bank providing 7,288 meals.
Myself at Office entrance main