Pros: Beautiful State of the Art Call Center Environment/Stellar Training
Cons: No Longevity, No employ beyond AEP, No Benefits, Illusion of continuous employ
This again, was work through an outsourcing company called APAC. We did not work directly for United Healthcare. The training was 7 weeks before taking live calls, which in my experience is exemplary. The supervisors, training and mentoring was world class. The call center environment was business casual, but very excellent and overall good place to work. The downside, like all the other positions mentioned is the longevity of the agent regarding temporary or seasonal employ. This company, in everything they said or did made the agents feel that we would have employment beyond AEP if we were top performer's. When AEP was over, that was our last day. United Healthcare did not continue there contract with APAC and the call center eventually closed. This was my first experience in a call center so I was stupified that they did not keep high producing agents for continuous work. I did not realize that this is the standard regarding Medicare sales. I think both APAC and United Healtcare should have been more upfront about that eventuality. No benefits.