customer services (Current Employee), Houston, TX – August 18, 2014
• Determines requirements by working with customers • Answers inquiries by clarifying desired information; researching, locating, and providing information • Resolves problems clarifying issues; researching and exploring answers and alternative Solutions; implementing solutions; escalating unresolved problems • Fulfills requests by clarifying desired – more... information; completing transactions; forwarding requests. • Sells additional services by recognizing opportunities to up-sell account; explaining new features. • Keeps equipment operational by following established procedures; reporting malfunctions. – less
Associate Sales Manager (Former Employee), Fort Worth TX – August 7, 2014
Start the day with meet. Assign agents appts, conducted interviews, trained new agents, reviewed applications for submittal to company. Did ride alongs with agents on various appts. Maintain daily goal. Learned to better understand managing, also recruiting process and interviewing potential agent. Learned how to conduct seminars and how to sucessfully – more... deal with senior clients. Manage up to 60 agents at once. Conducted weekly meeting, held conference calls, did sales reports, met with doctors, nurses and Pharmacist. Schedule daily appts, Recruited, Interviewed, hired and fired agents. My co-workers were good to work with. Hardest part of the job was getting agent to understand how to manage their time to become more productive. the most enjoyable part was my clients and helping my team become the best they could be. – less
Claims Analyst (Former Employee), Houston, Tx – May 29, 2014
Pros: they aren't strict about phone calls, smoke breaks etc free food. anything to keep you here until they no longer need you.
Cons: dead end job, hazardous to your health.
This company sucks...I'm surprised they haven't gotten shut down. Management clique up and cut you down to guard the group they spend excessive personal time together and hardly seem qualified. You could be here today and gone tomorrow because turnover is high. Overtime is excessive and they mistreat you if you decline it. Always understaffed. Despite – more... all the listings for job openings trust me its a front they aren't interested and you'll never be qualified seems like they were always hiring for the same thing and your chances are not better as an employee, there is no advancement they prefer to hire someone else. They use temp staffing for emergencies and treat temps better than permanent employees. They don't support students. I had to quit, I was on my way to death by stress.. – less
While working at Universal America a typical day is like a walk in the park. I learned how to retrieve,abstract,submit the proper information that was required. Management at Universal America helped all employees move up with the company. It wasn't any hard days working with Universal America. The most enjoyable day working at Universal America is – more... learning more at my role as a employee. – less
Pros: working collaborative to reduce the cost of medical expenses.
Cons: sometimes the ending result is not always to the providers liking
Develop and maintained relationships with hospitals and physicians in Wisconsin. Working with providers groups and health systems to resolve complex reimbursement issues and acting as a resource to health systems on changes with Medicare and Medicare Advantage. Help assist providers with the coding and billing guidelines.
Sales Training Manager (Former Employee), Houston, TX – March 28, 2014
Overall, UAM was a good experience while I was there, but the general direction of the company appears unstructured. I was recruited away from my previous job with an offer of more money, better bonus plan and growth potential. Suddenly, about 6 months later they are laying people off and eliminating departments. My coworkers were talented and great – more... to work with and like many training positions, this one required a lot of travel. I suppose after all is said and done, I am really confused by the whole experience. – less
Employees are great but management has alot to be desired.
Compliance Analyst (Former Employee), Lake Mary, FL – March 13, 2014
Universal American makes changes daily with no real direction. Management needs training on how to treat their employees. Constant bullying or discrimination from lower management. The less you work the higher you go in the company. Benefits have been cut recently. Morale is low as there are constant layoffs with more to come.
Productive workplace that was stable and progressive
Project Administrator (Current Employee), Houston, TX – March 7, 2014
Management was understanding of life issues, and co-workers became like family due to the open environment set by the company. Learned to multi-task several jobs at once even more efficiently. A typical day was full of supervisor duties, and report running.
Member Advocate (Former Employee), Twin Falls, ID – February 6, 2014
The people that I worked for and with were always a pleasure. I also very much enjoyed the job I did, I helped people. However the turn over rate of this company is very high and even if I could go back I would not. This company needs to show more value of their employees and not turn them over so fast.
I felt Universal American had much to offer their employees. I was very a very happy and content employee until budget cuts.
Telephonic Registered Nurse Case Manager (Current Employee), Mechanicsburg, PA – November 8, 2013
Cons: attendance policy was severe.
Universal American offers great benefits and orients their employees with care. It was such a surpise that 3 months into my employment I was informed my position along with 15 other Telephonic nurses were going to have their positions removed.