It was a great place to work.
Technical Support (Former Employee) – Twinsburg, OH – November 22, 2014
A day at work consisted of answering customer phone calls regarding their appointment for Comcast cable, or troubleshooting them through various situations. I learned how to program remotes, re-set cable boxes, how to add channels when they are missing, and experience more on the technical side of cable television.
The management was great. They all was very helpful with any questions that I encountered, and congratulated you when it was appropriate. The general manager there Brian, has to be the most nicest and professional man that I have experienced yet to this day. He always had an open door policy, and when you needed to speak to him for any reason at all, he was always there to lend a hand if he could.
My co-workers was very friendly, sociable, and fun to be around. They were always willing to give a helping hand if you needed assistance with your customer calls.
The most challenging part of my job was to get the most set home front appointments. It was hard to catch people at home, or willing to speak to you at the hours that you called because of all the time differences that we encountered.
Last, but not least the most enjoyable part of my job was the atmosphere. It was strict with things, but relaxed at the same time. Most times was very busy, and your time was managed well, and focused on the customers needs.
Fun job, pay was reasonable
My shift was afternoons/evenings