Pros: kind staff
Cons: horrendous and dishones managers
I worked for this company, several years ago. The staff were wonderful. There was a cohesiveness amongst employees that is not often experienced with other companies. Unfortunately, at the time, the owners who consisted of the father and his two sons ran an unscrupulous and highly corrupt business. The owners had a business development team who would travel through Los Angeles county, often targeting Medi-Cal recipients who usually only spoke Spanish. They would tell these people, actually marks, that they could provide them with additional state benefits not available through Medi-Cal. The people would sign the documents they were handed and when they visited their PCP's, they would discover that they were now covered by Universal Care. This created a horrendous problem for the Member Services staff who would be pummeled by continuous complaints and spend hours each day having to submit requests to restore Medi-Cal benefits to the victimized members. The owners and his two sons were well aware of the practices but did absolutely nothing to stop the unethical practice because it brought the company quick money. Evidently, they thought nothing about the HMO's reputation or the duress their employees were subjected to. I once brought the matter up to a Member Services Supervisor who told me to mind my own business and not worry about the company's practices. There was also the Vice President of Marketing and Sales who was so abusive to his staff and managed as a result of his close friendship with one of the owner's sons, to take over Member Services which was a horrendous move on the part of the company. Under his dictatorship, the company became more estranged from its Members and staff and within a year, many employees in the Member Services and Grievance Units resigned. This was a horrendous company before its owners and their posey ruined it.