Cashier (Former Employee) – Orlando, FL – February 12, 2017
Working for Universal, you feel a sense of company wide community. Through work incentives and events held for Team Members, it is made known that Universal cares about it's employees. Through working in the Three Broomsticks, specifically, I learned many valuable lessons in terms of customer service and working in the hospitality industry. I learned how to multi-task efficiently while working on outdoor food carts. Patience and understanding become second nature when dealing with guests and that is especially true during high volume times of the year. The most enjoyable part of the job was getting to interact and work with fellow Team Members to find ways to make the guests' experience special and also finding ways to make the work flow smoothly and not become too overwhelming.
As a ride mechanic Universal is an interesting and fun place to work. It can be highly stressful at times, but for the most part its business as usual. It is cool to be behind the scenes on most of the ride attractions. As a Mechanic you will often get to ride the ride all the rides before park opening as part of the maintenance functional check. This is not mandatory but it sure is fun! As an employee you will receive complementary park passes and great discounts on food and merchandise. If it was not a 70 mile commute each way I would still be working there and probably would be in management by now.
After pre-shift, we starting setting stations. Buffet, bar or setting tables for a plated dinner. You run your station throughout your event.Make sure to interact and have fun with the guests. After the event is over, you break your station down. I learned how to build buffets and satellite bars,set tables for plated dinners using various dishes and glassware. I love the fact that the guests are so happy to be there, and you are doing something different everyday.
The teams working attractions at Universal really make or break the experience. They tend to be young and fun. It's a very accepting place to work and I'd definitely recommend it as an interim job if you can handle the uneven hours. Shifts won't be too long because overtime is rarely an option (though I tend to be able to get enough hours), but they can range with a start at 6:15 and a close well past midnight for events.
One of the best work environments I've ever experienced!
Sales Associate (Former Employee) – The Lost Continent – January 26, 2017
Overall, Universal is one of the most excellent places you can work and visit. The management is kind, you can find help from anyone no matter what they status is, be it they are a team member behind the register, or corporate.
Friendly atmosphere, great health benefits, wonderful perks.
Sometimes hard working team members aren't given enough recognition, and the team members that kiss up are given awards they don't deserve.
Great Place to work with good benefits and flexible hours.
Entertainment Escort (Former Employee) – Orlando, FL – January 26, 2017
Universal was such a great place to work at. My day would start off with clocking in and getting my uniform and getting dressed. Then I would go get my schedule for the day and my radio. After that, I would just wait until my first set started and I would just follow my schedule for the rest of the day. Lunch would vary on my in-time butt it would normally be 3-4 hours after clocking in for about 30 minutes. The hardest part of my job would be dealing with guests that don't speak English or Spanish. The most enjoyable part of my job was when I saw all the happy and excited faces of the guests when they saw their favorite characters. From this job, I learned how to handle different types of guest with different problems and from many different countries.I also learned how to be strict with guests that don't follow instructions. This job really helped me get out of my shell just a bit.
The pay is amazing. Almost everyone you come across will have an amazing work ethic and attitude. It's a great positive and fun eviorment. If being "happy go lucky" isn't your thing you'd best stay away from this place. Constant fun.
For 6 years I worked as a vacation planner call center / customer service agent for Universal Studios here in Orlando. I helped guests to select which the vacation choice will best suit their desires, while keeping it within their budget. I deal with a wide variety of guests from all over the world. Each one’s wants and needs are different and I do my utmost best to meet each of their individual needs I learned a lot working for Universal Studios.