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Universal Orlando Resort
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60 reviews

Universal Orlando Resort Employer Reviews

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A very learning experience and if you show iniative in you job you can advance within the company.
Ride and Show Mechanic (Former Employee), Tech Services IOA West Harry PotterDecember 6, 2014
Pros: great benefits, team member discounts, reduced food prices and special team member events, overtime
Cons: working nights, days of the week off, work on holidays, difficult to schedule vacations.
Lack of job security as an at will employee. Company more concerned with being sued by guests Than the welfare of team members. Coworkers show a lack of enthusiasm about their job, just there to collect a paycheck. Constant turnover from team members being terminated for any mistakes made on the job. Despite the time and money spent training team members – more... management will let them go to save the company from any lawsuit brought about by a guest being injured while at the parks. – less
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High energy job, tight knit culture
VIP Tour Guide (Current Employee), Orlando, FLNovember 14, 2014
Working in a theme park no two days are the same. It is high energy, always busy, and always changing. The management and team members are all enthusiastic, positive, and don't mind getting their hands dirty. When it is busy, upper management does not hesitate to jump in to any position and help out. Company culture is very inclusive, with lots of events – more... promoting diversity and work-life balance. During the holiday season, for example, employees receive free turkeys, free family portraits, and a free hot meal when they work on holidays. You also get a free meal on your birthday. The company goes out of its way to express gratitude to the long hours and hectic schedules we work during peak seasons and work hard to make it enjoyable. – less
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Such a wonderful place to work.
Seasonal Coordinator Entertainment (Former Employee), Orlando, FLNovember 3, 2014
Pros: lots of learning and experience.
Cons: people can be so rude.
Universal Orlando Resort was a great place to work. I learned a lot about the entertainment aspect of a theme park, and customer service. I also gained a ton of experience with problem solving and thinking quickly on my feet. I loved everyone I worked with, it felt like we were a family. Even if we all didn't get along we would all still rally together – more... if someone needed us. This included management, they always had our backs and were there for us if we needed them. – less
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great first job
Parking Attendant (Former Employee), Orlando, FLOctober 28, 2014
if its your first time working great place to start lots of advancement
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Productive and fun workplace where everyone is a family.
Merchandise and Customer Assistant (Current Employee), Orlando, FlOctober 20, 2014
I love my job. I interact with people all over the world on a daily basis. I try to make their day memorable.
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Fun at first, then just too repetitive
Attractions Attendant (Former Employee), Orlando, FLOctober 14, 2014
Pros: free tickets to amusement parks and events
Cons: minimum wage, sometimes boring, too long of a commute in my case
If you are an attractions attendant, you arrive early to get your uniform on, unless you have a take home uniform. Then you walk to your location/attraction and clock in and see where you start the rotation. It's fun to talk to guests and coworkers. But some times it's just boring and nothing new or interesting happens. But if you love free tickets – more... to amusement parks then this job is great for you! – less
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Good company to work for, tough working outside in Orlando
Field Interviewer/ Senior Interviewer/ Coordinator (Current Employee), Orlando, FLSeptember 24, 2014
The Consumer Insights Department is an in-house market research firm that provides information to various departments at Universal Orlando. We recruit for and run various types of projects ranging from a one-minute checklist to a hour long focus group. Management team interacts with clients while field management is more in charge monitoring the collection – more... team. – less
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Fun Job
Attractions Operations Attendant (Current Employee), Orlando, FLSeptember 24, 2014
Pros: free park admission
Cons: long hours
I enjoy working for Universal Orlando Resort. It's a fun job with lots of guest interactions, and the benefits are great.
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great benefits
Team Captain (Former Employee), Orlando, FLSeptember 23, 2014
Pros: universal way
Cons: short break
Learned how to work as a team and multi taskTeam Captain
 Cash handling (vault, prepare tills, recollect banks, give change)
 Responsible for daily team member training (spot talks)
 Supervise team members, assist management to reach goals
 Receive and Stock Merchandise
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Great place to work with lots of advancement opportunities
Operational Staffing Interviewer (Current Employee), Orlando, FLSeptember 13, 2014
Great management team with an incredible culture.
Great co-workers with the ability to work with other departments to complete projects.
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Universal Orlando Resort
Sales Associate (Current Employee), Orlando, FLSeptember 8, 2014
Universal Orlando Resort is an ok company to work for. They do treat their employees well, and try to work with you as much as possible.
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Fantastic environment, focused on employee experience
Greeter (Former Employee), Orlando, FLAugust 21, 2014
Coming in to work at Universal was always a pleasure. The management and upper level staff were all focused on making sure that the employees were always happy.
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VERY BUSY!!!!!!
Vacation Planner (Former Employee), Orlando, FLJuly 31, 2014
Start the day with a team member briefing. We go over parks opening and closing hours and new products offered. Count our 500.00 starting bank to make sure its all there...Go out into our booths. If its really busy we open windows immediately if not we have a moment to set pour work are before all the guest rush the windows to buy tickets. Management – more... was okay but sometimes they treated us like children. Co workers were awesome!!! Most enjoyable was park perks. – less
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Excellent team and company to work for
Executive Assistant (Former Employee), Orlando FLJuly 21, 2014
Pros: theme park benefits, love giving back to their team members
Cons: compensation
Universal Orlando is an excellent place to work, with a real team oriented outlook. They are doing great things in the theme park industry and I genuinely loved working for such an amazing company.
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Growth oriented company
Administrative Coordinator (Former Employee), Orlando, FLMay 19, 2014
Pros: complimentary park tickets
Cons: parking
A great company that allows you to move in and up within itself. Teaching you valuable and informational material that you can take with you to other companies and feel confident in that knowledge.
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By far THE best company I have ever worked for
Parking Attendant (Former Employee), Orlando, FloridaMay 1, 2014
Pros: people, benefits, fun
Cons: pay
This company and the people there are amazing! In my short time with Universal I made so many friends. They do so many different things to show employee appreciation. The job is never boring and you get into the parks WHENEVER you want from day 1. The only bad thing is that they pay pretty low but if you aren't looking to be rich or don't need a full – more... time type of job I deff recommend this place! – less
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Terrible Cut-Throat Company
Analyst (Former Employee), Orlando, FLApril 30, 2014
Pros: free tickets
Cons: daily headaches, hernias, and strokes. no recognition and no thanks. too much bullcrap office politics.
Absolutely awful employer to work for. And I worked back of house in the Marketing department I didn't even work in the park. Company has no idea what they are doing, the amount of money you will see go to waste is absolutely sacrilegious. They will hire contractors because their own employees cannot do their jobs.

I was hired on back in 2011 and within – more... a year I was practically running my department as my managers and directors kick back and rake in the credit. I was constantly told that I needed to be "leaned on" by my direct manager (basically because she had no idea how to do her job) however when it came time for recognition I was always left out in the cold. My direct manager was a survey analyst who was put in charge of my IT group with no experience whatsoever, merely as a political move so she wouldn't quit. If you cannot stand ridiculous office politics and backstabbing this place is not for you.

Throughout my time there I was constantly promised a raise for two years for all of my hard work and it never came. Meanwhile my direct manager received two promotions OFF OF MY WORK. On top of it I was expected to be managing two interns, yet was not paid as a manager to handle direct reports, I was told numerous times when I was hourly to clock out and keep working, and on more than one occasion my director told me that my team was not important and was "expendable". In my 3 years there I saw an entire turn-over of our whole department, twice, if that gives you any idea how happy people were to run screaming from this company. The good people would always leave and then management replaces them with idiots as they are not threatening and won't make management look incompetent.

Perhaps the most alarming part of this company's horrid playbook is it's HR department. I brought several of these issues along with the rest of my team to the attention of my HR coordinator to no avail, begging for direction from my manager and a little bit of structure and organization in our department. All of which met with nothing, an entire team speaking out about the problems within the department and as to be expected HR only sided with management. The HR people are not there to help you, do not go to them ever, it will only cause you more issues. The HR department in that company are only hired to save the company money, they do not look after the well-being of their employees in any shape or form, regardless of what they want to tell you. – less
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Awesome, Fun adventure
Leader (Former Employee), Orlando, FLApril 22, 2014
An awesome place to work. Loved the environment and everyone that worked there, just did not see any growth for me in the company.
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Fun place to work!
Sales Associate, Trainer (Current Employee), Orlando, FLApril 13, 2014
Pros: fun!
Cons: no advancement opportunities
• Provide an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner
• Process merchandise sales and returns using a cash register to accept cash, credit card, and travelers’ check payments
• Stock and retrieve merchandise and supplies to maintain sales floor and – more... carts appearance standards – less
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Too corporate
Vault Messenger-Finance (Former Employee), Orlando, FLApril 8, 2014
Pros: not much good benefits
Cons: too much corporate not fun as it use to be
The people are good. It is open 365 and too much things at once always.

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