Working in retail was a lot of fun at Universal! A typical day depending on if you had a opening, mid, or closing shift will normally consist of an 8 hour day. Within those 8 hours you will meet thousands of guests a day. The sheer enjoyment of meeting all these new people constantly is exciting as you never know where the guest is visiting from. I learned a lot from being there, such as how to stock a floor, cash handling, adjusting fixtures to make sure they are withing the guidelines, simple things that you can do to make a guest happy and enjoy their time here. The people I worked with couldn't of been better they never took their work too seriously and always remembered to have fun while doing your job. It makes it that more enjoyable. The hardest part of the job is when you have to deal with rude guests because you will always get them and while what happened to them may not even be your own fault as a Universal employee you should give 100% into trying to make their day better. There is a procedure that helps with this. It is called the LAST procedure and I will always take it with me no matter where I end up in life. The procedure goes like this the L stands for Listen to what they are saying, do not interrupt because sometimes all people need is a listener, the A stands for Apologize even though it may not be your fault you should still apologize for what happened, the S stands for Solve so try your absolute best to solve the problem in my case I would give discounted items to guests or get them on a ride without having to wait in line, the T stands for thanking them after everything is resolved just thank them for taking the time to spend their day at Universal. The most enjoyable part of the job is definitely meeting those friendly guests that just make your day better!