Employees towards the security team is a positive relationship. We can freely talk about the kind of things that we did over the weekend for example and maintain a positive client and contractor relationship. There is room for advancement and management will always tell their employees for a spot in a supervisor position and will work with you to get the job done. Co-workers are great for the most part but like in every job place there a few bad apples to stay away from.
Paid breaks, schedule flexibility and great co workers
Vendor Administrator (Current Employee) – Chicago, IL – June 22, 2016
I service vendor reps for surgery, Interventional Radiology and Cardiac Catheterization Labs. Each day working in the Vendor Registration Office is different, because it can be very busy day or it can be a slow day. I may have to get more approval for access to the surgical units than normal on some day.
I've learned how to be patient with difficult people, how to work under stress. I've learned how my attitude can make a differences in the way my day goes and that my attitude can change someone else's attitude in a negative or positive way,
The hardest part of my day is when vendors are not on the Daily List or the Frequent Flyer List and I have to web page the nurse for approval. What makes it hard is the vendor being impatient, not willing to wait until the nurse calls back with authorization that is needed before they can go into the surgical area.
The most enjoyable part of my day is beginning able to help someone else have a great, easy and productive day
I have worked with Universal for close to a year and a half now and i have experienced first hand how underhanded this company can be. The management both at the supervisors level and above shows a blatant disinterest in the wellbeing of its officers. The pay is terrible and the hours are inconsistent.
Was a good company and the fact that wages are paid weekly made it nice. Although the environment was not very good since it was a plant under construction and employees often came across snakes, coyotes and some wild animals.
Director of Public Safety (Former Employee) – Charlotte, NC – June 20, 2016
Sacrifice their employees for the profit of the company. Management will not provide any feedback or performance coaching to managers. Will fabricate issues in order to justify removal from positions with no warning.
Rover/Gate Guard (Former Employee) – Lemont, IL – June 16, 2016
A typical day is quite not very busy. I didn't really learn much you get the basics and nothing more. Management is hands off until something puts them under the microscope. Otherwise i see management maybe five times a year which is usually due to a issue with pay or requesting days off. The other employees are nice and helpful which they have to be since training is well i'd say mediocre at best. So you have to be very quick learner or be able to self teach since training can vary greatly, from 3 days for Rover to 6 weeks for CSSO. So the hardest part of the job is training really since because some people get 3 days and others maybe get a full 5 days of training. The best part is going home because at least at the location i was at they have you doing errands more then actual security and doing things security has no business doing, also the pay we made more then other locations as far as i'm aware $15. Examples are opening the clients warehouse on off hours and issuing parts and other items, which we have no training on how to do so, just make sure they fill out a paper and call it good, but sometimes it wasn't good and they would complain. Their in house fire department will call for us to pick up papers and take them to an office that is maybe 200 feet away in another building. I have been at the same location for about 6 years and have changed companies just as many times as i have been there if not more i lost count.
Sergeant (Current Employee) – Woodbridge, NJ – June 9, 2016
A typical day usually starts off with patrolling different sections of the mall and customer service. I have learned how to handle different situations that may arise as a security professional. I was trained in payroll, scheduling and hiring procedures.
Security Officer (Former Employee) – Delphi, IN – June 7, 2016
A typical work day started with showing up to the scheduled position. Reliving first shift from their duties and starting yours. I learned you can't always expect downtime or a break, don't trust anyone at work, work is work, watch your back, don't vent about feelings or life. Management is ran by all family, which is not allowed. Also in which they are all on the same shift and in higher positions which clearly states in the handbook is prohibited. Co workers were alright depending on the shift. Untrustworthy though. Hardest part of the job was dealing with the continuous drama from management. Most enjoyable part was that it was stead fast.
Security Information Center Officer (Current Employee) – Boston, MA – June 6, 2016
Universal Protection Services, had just recently bought out the old company I used to work for, which was Guardsmark LLC. I do not really have a lot to say about the new company, but so far from what I do at the site I work at, I work in the Command Center. Responding to emergency situations, simple responding to client emails and also working the switchboard. I work with one other person in the command center as well. Most enjoyable part of the job is being able to interact with new clients every day.