Pros: learning and communicating with co-workers, flexible hours
Cons: part-time
I work at the University of Akron Support Desk since 2009 and I have worked on software related issues on Windows, MacOS, and Linux machines. I have worked hands-on and over the phone with student, faculty, and staff machines in the walk-in and call center. The work environment is great. Most of my co-workers are undergraduate students and it is easy
– more... to communicate with them. The management is excellent. The employees have to document ever machine touched and ever call answered. The hardest part would be to answer some problems over the phone, for example if the on-campus wireless is not connecting. I enjoy working working their because i have learned a lot. I have learned how to operate the MacOS and Linux OS and have learned to troubleshoot issue on the operating systems, including Windows. – less