The Communication Skill Center (CSC) is the hub of the Communication Department at UALR. A typical day at work started with checking in with the Graduate Assistant, and the intern leaving their shift. I would catch up on what needed to be done and if any new presentations were expected that day. As students sought help in the CSC I entered their information into a client database and assessed their needs. If they needed help with an assignment, I would work with them. Many times I had to manage multiple responsibilities simultaneously.
My coworkers consisted of my Graduate Assistant, and sometimes another intern. The GAs are more hands off so that the interns get the most experience. The majority of the time, I managed the CSC alone.
The most enjoyable part of the job was working with so many students. It is a wonderful thing to experience someone comprehending new information. Also, giving speeches is terrifying for most people, and we get the opportunity to help them conquer a major fear. When a student comes in after a speech and says, "I did it! Thank you for helping!" it just makes my day. The hardest part of the job was also working with so many students. As with most things, working with students is a double edged sword. Sometimes the students were too scared, or had a difficult time with the information. Cementing a new idea into somebody else's head can be quite difficult. However, the challenge is worth it as we both grow in the process. The best way to learn something is to have to teach it. As a result, I was able to learn communication concepts in a deeper way when working with students.