Pros: education and health benefits
Cons: unbalanced work distribution
The majority of my time is spent at the service desk helping students, faculty and staff use multimedia and productivity software. During this time as the service desk, I am also supervising the students who are on shift to ensure optimal customer service outcomes. When away from the service desk, I complete administrative tasks such as; write performance comments, process payroll, write/ respond to confidential emails, and work on focus-driven multimedia projects.
In this job, I have learned how to lead by example and developed my unique leadership style, which is a cross between democratic and laissez-faire leadership styles. I believe that an engaged employee should have the autonomy and freedom to be creative and share his/her point of view.
I work with an interesting group of people, all of which, have different perspectives and points of view. This mix gives me insight into the mindsets of a diverse population and has driven my decision making.
The hardest part of my job is managing service desk time with administrative tasks. I am a highly focused, organized and goal-oriented individual. Getting my work done in a timely and stress-free fashion is the greatest challenge at this job.
The most enjoyable part of my job helping people, whether student employees or the university community, achieve their goals.