Pros: a very robust benefits and retirement package, and generous leave / sick time allocations.
Cons: confusion created by it resources being handled by at least three separate departments
As an IT professional, the day began early with a check on the health of the in-office file, database and web servers, the nightly backups and the overall network health.
Daily tasks involved responding to desktop support requests, evaluating and ordering new hardware and software, collaborating with Information Security personnel regarding audits, and assisting with the implementation of any major IT projects (such as web-site development, CME course testing, IT technical support to clients, etc.).
Through the mentoring of the previous IT Systems Programmer / Analyst, much was learned about the unique networking and IT needs of the Self-Insurance Program, and how it complemented or contrasted with other University departments. Additional Linux server-management, Group Policy manipulation and database interaction skills were gained or refined.
Associate Directors were, for the most part, knowledgeable and helpful, often taking a more direct role than managers normally do. Co-workers were friendly and willing to lend, or accept, assistance. Many co-workers knew each other outside of the office, creating a sort of extended family atmosphere.
The most difficult part of the job would be attempting to maintain aging equipment, and attempting to acquire new equipment under very strict budget constraints, as well as State-mandated budget cuts.
The most enjoyable part of the job normally came after a particularly difficult, or long-standing, problem was evaluated and overcome. Seeing a co-worker smile and be able to return to work without being hampered by glitches or insufficient resources was quite fulfilling.