"Hello, IT? Have you tried turning it off and on again?"
User Support Specialist (Former Employee) – Houston, TX – January 31, 2018
A typical day was getting an email or a phone call regarding a computer not starting, monitor not working, or Outlook not working. Or "my computer is going really slow." There was a lot of troubleshooting, but mostly trying to explain to end users that they can't expect computer systems to run their Pandora app, Outlook, and 10 excel spreadsheet. I learned how to work with users, assess their needs, and present manageable goals/expectations. The hardest part was watching the same users do everything I told them not to.
College Campus, parking