Pros: income brought in during my time of need
Cons: lazy employees, unporfessional manager, rude and inconsiderate staff members
The duties were not bad; however, union employees took advantage of extra help workers. Calls were constantly rerouted by other employees to less seasoned staff members and as a result, good employees became burned out. The immediate manager constantly covered up inappropriate behavior by chosen staff members such as: tardiness, not answering calls, or sleeping on the job in order to make himself appear like a good manager. The supervisors were nice and approachable; however, the manager did not advocate for extra help employees when we received less pay and did most of the work which was evident when computer generated reports were released.