Pros: works with my school schedule, free flu shots
Cons: no advancement in the patient access department
A typical day at work consist of greeting patients and signing them into the emergency room. After the greeting process is complete, and the patient has received a triage screening, the registration process can begin. From working in this department I have learned about the different insurances and how good customer service can impact a patient. The most enjoyable part of the job is when a patient tells you, that you've really helped them. In our department we are usually seen as "just getting the money" so when patients acknowledge something that you did for them, it is a good feeling. The hardest part of the job is when patients take thier frustrations out on the staff.