A productive work environment
I.T. Service Desk Coordinator (Former Employee) – Boston, MA – July 22, 2015
I provide high quality client services and complete high level tasks requiring interpretation and independent judgment, supervision of other students is often involved, handles confidential information. I also provide leadership to other Service Desk Student Consultants and direct consultation to the UMass Boston campus for faculty, staff, and students via walk-in, phone and email, as well as answering questions and resolving problems concerning: connectivity to the campus network, use of Information Technology Service Division host computers, the internet, use of personal computers, software applications and operation systems.I assist with helpdesk related general administration for such tasks as tracking clients and statistics on client usage, general information management; in addition, I help with projects involving development and maintenance of helpdesk related documentation and websites for such tasks as information collection and I perform general maintenance tasks related to Help Desk hardware and software configuration and operation, documentation and information resources, and other projects as necessary to support the client base.