My typical day at work is attending calls from the faculty and staff of University of Massachusetts Lowell. Most issues are dealt with on the phone or via remote login. Else, I can go and take care of the issue myself if possible or hand it over to one of the technicians.
I learnt a great deal about leadership under my supervisor. He is very patient, caring, informative and professional. My co-workers are students as well and we work in a way that compliments the department.
I never felt that there was something that was hard to do. Maybe at the beginning where getting my point through was a bit tough but I learned how to manage that under supervision.
free coffee, liberty to speak freely