Provide timely, courteous and correct IT Desktop Support to Staff, Faculty, and Students of the University by following ITIL standards
Support all University owned technology devices including PCs, Macs, printers, and mobile devices
Assist end users with placing orders, imaging computers, configuring and deploying computers and software
Ensure all Support Incidents and tasks are resolved in a timely and efficient manor while providing excellent customer service.
Being a mentor to colleagues by providing training, answering questions, and giving suggestions to new technicians in our zone
Setting up and configuring jacks on the network for various devices such as specialized lab equipment, printers, and computers
Manage Active Directory by ensuring users and computers are in the correct groups and OU’s to ensure they are receiving the correct group policies