A typical work day at the beginning of a Fall or Spring semester can sometimes be too hectic for some people and somewhat enjoyable for others. During these times, employees are tasked with helping students get prepared for the coming semester. They do this by providing software installation, password management, network assistance, and starting computer repairs. These periods during the Fall and Spring semesters are usually the most stressful part of the Job. IT management will buy lunch for employees during these times move in periods. As a semester continues, the workload at the job begins to decrease to a moderately consistant level. Normal work days consist of malware and virus removal, software installation, operating system installs, hardware diagnostics, and software diagnostics. During the Summer semester is when the Service Desk and the University of North Georgia changes. At times the workload will be extremely low and as an employee you may feel at times that the day is dragging on. One perk of this, is that employees are often given free time to learn new skills.
Upper-level management for the Service Desk are great and are dedicated to helping employees. Service Desk managers do tend to do a great job, however, these managers do tend to get lost to other departments of IT. This has also been an occurance for other staff at the Service Desk.
Overall, this job provides a great learning environment and generally tends to have a great culture among the Service Desk as well as other portions of IT at the University of North Georgia.
Works around schedule, good culture, great learning environment, friendly coworkers, friendly management
Short breaks, employee turnover rate