I come in and greet all of my co-workers. My first goal is to try and get someone to smile and feel better about their day first thing in the morning. I check on my most familiar co-workers, Erika, Lygea, Samantha and Dan. We start off with a little humor, then it's get down to business. I feel like a healthy attitude about your work environment helps to break up the monotony and ultimately allows for us to be better employees. The hardest part is the call volume, it seems like at some point there is an endless sea of calls, and I cringe anytime one is dropped. We want to help every patient and it's unfortunate when we miss that opportunity.