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24 reviews

University of Pennsylvania Health System Employer Reviews

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Wonderful as long as you are management
Administrative Assistant, Information Services (Current Employee), Philadelphia, PA – April 23, 2013
Pros: wonderful as long as you are management
Cons: wonderful as long as you are management
Wonderful as long as you are management. Most people are nice.
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Unmatched Toxicity
Patient Access Representative (Current Employee), 1500 Market Street, Philadelphia, PA – April 9, 2013
Pros: initial ignorance of truths and lies
Cons: realization of truths and lies
The HUP Patient Scheduling and Registration Call Center at 1500 Market Street, in Philadelphia, is a concentratedly toxic environment that practices all of the required nuances to establish a racial, gender and educational divide among its staff. This philosophy was eagerly embraced and implemented by the department's new supervisor and cronies immediately – more... upon assuming administrative authority, and is supported by the University of Pennsylvania's Human Resources Department via its position of neutrality to such an extreme that the Human Resources Department is nonexistent. A typical day consists of answering a work queue that is diverse, desperate and disheartened because each caller is persistently manipulated to believe their medical condition is of the highest importance, when in fact the patient is being placed in a cookie cutter system of ambivalence. It's Ground Hog Day, everyday in HUP's Call Center. It is painful to be a part of. The everyday citizen is simply unaware of the charade until the 3rd, or 4th, telephone call for help. It's the old American adage, and practice, of "who you know" that applies to both patient and Call Center Representative that defines daily encounters.

Literally, no one is minding the store. Representatives have responded to these circumstances by becoming increasingly detached, e.g., personal phone calls with the patient on hold, going into auxiliary mode to text family and friends, or simply lying to a patient to shorten the call for statiscal goals. Toxicity has never been more professionally practiced than at the HUP Patient and Registration Call Center, 1500 Market Street, Philadelphia, PA. The best of luck, regardless; as here you are nothing more than a minion. – less
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Daily Work Flow
Supervisor (Current Employee), 1500 Market St – March 19, 2013
I am a supervisor for Patient Access. My day starts of by reviewing the daily call volume and current unserved rate. It is my responsibility to make sure we have adequate staff available to support the incoming call volume. I love working with people and being proactive. The hardest part of my job is trying to balance the total number of people between – more... two queues to maximize support. – less
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Not a pleasant experience
Medical assistant (Current Employee), Woodbury heights – March 8, 2013
Pros: tuition reimbursement, pay
Cons: incompetent management, poor work ethics
My experience with penn has been very displeasing . When you hear the name Penn Medicine you think of a very prestigious hospital and work environment, I can't speak for any other dept I just know that where I work is horrible. It's a constant party where happy hour up the street is the hangout spot the practice manager as well as the office manger – more... get drunk together on weekends along with the "nurse" who isn't actually a nurse but a medical assistant who is the office managers best friend and neither one have a degree by the way did Mention that the office manager and the practice manager are also close friends. It's like high school and in order to be liked you have to join the "clique" or else you are criticized for everything you do rules only apply to those that are non friends of management. To sum it up I've learned one thing from Penn it's not about what you know it's who you know and how much brown nosing you do. Management is incompetent, there really is no formal training besides the few classes they send you to and those are only for epic care which is their ems company. Everything else is learn as you go and GOD forbid you make a mistake because no one in management knows how to fix it you have to call out for help. I would say Penn is not the place for me :( – less
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can speak for other hospitals and departments in the health system but mine sucks
tech (Current Employee), philadelphia – February 26, 2013
Pros: pay is good thats what keeps you here
Cons: everything
IF you like being treated like a child and micromanaged to the point where your head will explode by unqualified management and directors who dont know a thing about you or what you do but can tell you how to do your job then pls apply if not run away fast ive been in shackles trying to escape for sometime now
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PreviousTech – March 7, 2013

Too funny, but painfully true. I know who and what your are talking about and referring too. You have a devious supervision who is an unqualified, and a compulsive liar. You have a manager who failed his certification 4x and a director who is clueless. All both of them are spineless and do not take care or stand up for there staff even when they are right. That department is a joke. Yes the histology at U of Penn the dermpath.

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Not happy at my present job
Communications Specialist (Current Employee), Philadelphia, Pa. – January 30, 2013
currently not happy at my present job....currently looking to transfer or leave the health system in general.
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Overall good company to work for
Supervisor Patient Reg and Scheduling (Former Employee), Philadelphia, Pa – January 22, 2013
Pros: benefits
Cons: short breaks, management
Within my last roll at my past job there was no typical day at work. Everyday was a different challenge and a new task. During my time at this job I became an expert at all types of reporting systems. I learned how to analyze data and rate employees based on data. I didn't not have the best management however, that also helped me to become a self stater – more... and helped me with following through. I really enjoyed my co-workers and subordinates they were the most enjoyable part of the job. The hardest part of the job was the office politics was a straight forward type of person and was not use this aspect of the job. Overall i would say this was a good place to work. – less
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Great Place
Administrator Departmental Secretary (Former Employee), philadelphia – December 27, 2012
I loved working here. Too bad my department was letting people go. I would work here again
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Productive and good pace enviroment.
Patient Service Representative (Current Employee), philadelphia, pa – December 17, 2012
Working at UPHS has been a great experience. My co-workers were fabulous. as well as my boss. I did not have any problems at all fitting in. However I am looking for a job that rotates my schedule.
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Excellent working environment
Administrative Assistant (Former Employee), Philadelphia, PA – December 9, 2012
Pros: friendly environment
Cons: no holidays off
Great place to work. Learned a great deal. Met a lot of people whom I remained friends with
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good job security, bad bosses
Radiology (Former Employee), HUP/Radnor – October 25, 2012
Pros: job stability
Cons: bad bosses at radnor
Awhile back, I worked at HUP. Then I came up with leaving there to go to Penn Medicine in Radnor, which was a mistake. the Supervisor there was bad. I hated it very much.

I should have stayed at the main hospital. I wish I never left.
Coworkers at HUP complained alot, that is why I think I left for PM at Radnor. I should have just plugged my ears!
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Nasty micromanager boss in School of Medicine
Staff (Former Employee), School of Medicine – October 8, 2012
Pros: everyone outside of my department
Cons: my director
I love all of the interactions I have with the people at Penn with the exception of my director. I work in the School of Medicine. She argues with everyone and has issues with male employees. She will be verbally combative if you say something she disagrees with. She always puts staff on the defensive. Turnover in the department is high. She practically – more... does nothing all day excepts fights on personal phone calls.

With the exception of her, Penn is a great place – less
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Team oriented
Patient Financial Service Representative (Former Employee), HUP – August 23, 2012
Pros: team oriented
Room to grow and very team oritented .. nice group of people to work with Mangement is fare to all employees and helps you grow in the knowledge of your responsibility
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Review
Program Coordinator (Former Employee), phila pa 3400 Spruce St. – August 5, 2012
Pros: can often make your own schedule, benefits, location.
Cons: long work hours sometimes not sure is appreciated.
Excellent place to work. Good job security, excellent benefits, management approachable and clear.
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Huge company/Not much room for advancement.
Account Coordinator/Lead (Current Employee), Radnor, PA – July 25, 2012
The summary says it all. Like most companies there are a lot of politics that come along with working for the University of Penn Health System.
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CPD Department SUCkS!!!
CPD (Former Employee), Penn medicine – June 11, 2012
CPD Department is a hot mess supervisors dont know jack neither do the employees!!! They need all new staff that knows about cpd cause the staff they have are dirty and a mess... I have worked in the department and staff dont even clean instrumentation propley first and second shift are very nasty staff third shift is the cleanest i would say!!! Benifits – more... are Great! – less
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Nice place for stability
Supervisor for Scheduling (Current Employee), 1500 Market Street – June 6, 2012
Overall it has been a pleasure working for the University of Pennsylvania health system.
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Penn Medicine
Supervisor (Current Employee), Philadelphia Pa – May 14, 2012
Cons: compensation does match expectations
My work days varys daily I am never workig on the same task/project for more then a few days. I have learned the art of time management while at Penn Medicine. My colleagues are a huge asset, they help in any areas I my be weak. The most challenging part of my job has been a lack of leadership and trainig. My colleagues and I were faced with Supervising – more... a Staff 200 employees without a Manager for almost a year. During this time we acted as managers/supervisor. The most enjoyable part of the job is sense of fulfillment the job provided. – less
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maxi – June 11, 2012

CPD Department sucks.. need all new staff in that department very dirty:( not good!!!

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3020 Path lab run by control freak
Lab tech (Current Employee), 3020 Market St, Philadelphia – April 15, 2012
Pros: clocking out, benefits
Cons: clocking in
Great system wide benefits, but they don't outweigh having to be micromanaged to the point of people being scared to even converse with one another. Try getting time off if your not quick enough, see how you like eating "lunch" at 9:30 in the morning. If you like all of the above and having no room to advance and wallow in a morgue like atmosphere, – more... then this job is for you! – less
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Penncare Sucks
Chief cook and bottle washer (Former Employee), Presbyterian – March 21, 2012
Pros: fancy business card and title
Cons: culture, compensation, associates, etc.
The Penn Healthcare system cares very little about patients and a lot about dollars. Their employees are brainwashed into thinking they are efficient and advanced based entirely on the Penn Name.
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About University of Pennsylvania Health System

The University of Pennsylvania was founded by Benjamin Franklin when he had a little down time between establishing a country – Read more