Pros: Good benefits, amount of PTO, Purpose of Role, Staff
Cons: Regulations within Roles, Lack of growth opportunities, Performance requirements without clarity
A typical day at University of Phoenix is spent on the phone working with current and potential students and helping them to reach their educational goals. A representative helps students to complete admissions applications and a manager assists, guides, and manages daily functions to meet business goals.
I learned some great skills in sales, lead base management, hiring, performance management, accountability, budgeting, conversational sales, time management, staff/employee development, and leadership skills.
Management is good; however, there is not much in place for development and progression. The management team does the best they can despite the difficulties with regulations and obstacles within the industry.
The hardest part of the job is not being in control of outcomes based on student retention and persistence.
The most enjoyable part of the job is working with staff and students through points of progression in educations.