Pros: Flexible scheduling, generous vacation time, free education
Cons: terrible software and machines - inability to get work done on them; top-down micromanagement, lack of employee input on processes.
It's a great company to gain a diverse set of skills ranging from information technology, customer service, the general college admissions process and how college accreditation and evaluation is done. But the pay is verifably low compared to similar institutions.
There are many positives including a good team atmosphere, great coworkers who are genuinely dedicated to improving processes and helping students attain their goals, and managers who are interested in employee engagement and development.
Managers are generally flexible with regards to scheudling time-off and employees are endowed with a generous PTO accrual which goes up yearly. And you get free tuition on an associates degree and bachelors degree, and almost free tuition on advanced degree programs.
The most enjoyable part of the job is having a flexible schedule in terms of shift times, breaks and lunches - although it is rather bizarre to require salaried employees to clock in and out for shifts, breaks and lunches.
The hardest part of the job is dealing with a great amount of ambiguity - the training and leadership teams try hard to cover scenarios, but the nature of having rigid policies against a wide range of student conditions means that judgement calls often have to be made that can sometimes result in errors. Maangement is rather inflexible when employees reason towards why a decision was made that was ultimately ruled to be erroneous.
Even though many managers are flexible, there are a decent mix which either don't appear to care for their jobs and leave employees hanging, or lack intuitive – more... management experience and go straight to micromanaging, leading to lower productivity and lower employee morale. This micromanagement regime originates at the top with directors who do not appear to understand what it is exactly that employees do day to day, blaming employees first for processes which were flawed from the beginning without input from those doing the job.
Possibly the worst part of the job is the crony-ism that develops between leadership of departments and vendors. Friends only hire friends - so merit based promotions are tenuous at best and the software developed in house is riddles with bugs (try clocking in and out for lunch, I bet you can't because it's down again). – less